Entertainment Leadership

Carowinds; Gastonia (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Carowinds is seeking an Entertainment Team Lead to supervise the park's entertainment operations, mentor associates, and help deliver memorable guest experiences. You will coordinate daily duties, training, scheduling, and safety protocols while collaborating with performers, staff, and guests across locations.

The role emphasizes strong communication, teamwork, and precise execution of events and programming—from character and festivals to stage shows.

Qualifications

• Background check clearance required.
• Ability to move within the park daily.
• Ability to interact with guests from diverse backgrounds.

Responsibilities

• Supervise daily operations in the Entertainment department.
• Open/close locations and maintain cleanliness in guest facing and backstage areas.
• Provide excellent guest service and support for entertainment experiences.
• Coordinate logistics for special events and activations in park.
• Accurately complete daily paperwork including reports and checklists.
• Ensure safety and proper operation of all program elements.
• Collaborate with other park departments and partners.

Skills

Positive attitude

Background check

Mobility

Guest service

Team player

Safety mindset

Availability

Job description

Our team of Entertainment Team Leads work with performers, associates, and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining, and supporting teams on location. As an Entertainment leader , you will work to ensure departmental goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event/Festival programming, Technical/Production team, Costumes/Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader , your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities:

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations within the Entertainment department

• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas

• Promotes teamwork and creates a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating , & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within the Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned

• Accurately completes necessary daily paperwork including reports, files, and venue checklists
• Follows and enforces all park & department policies and procedures
• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
• Other duties as assigned

Qualifications:

• You!

• Positive attitude and readiness to bring the FUN by making our entertainment programming come to life.

• Ability to pass a background check.

• Maneuverability and mobility to move from location to location within the park daily.

• People who love helping others and will support the needs of our guests and associates.

• Good judgement and a commitment to safety.

• Ability to work and interact with people from diverse backgrounds.

• Individuals with a passion and excitement about Carowinds.

• Availability to include some weekdays, weekends, evenings, and holidays.