Wireless Inside Sales & Customer Care Rep

Your Wireless Inc; Village of Westbury (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive health insurance

Employee discount on Verizon services

401(k) with company matching

Job summary

Your Wireless, a Verizon Wireless Premium Retailer, seeks an experienced Contact Center Representative to connect with customers via phone, email, live chat and SMS. You will perform outbound and inbound calls, set appointments for Verizon customers, and upsell products at our network of retail locations.

Join a fast-paced team focused on delivering excellent service, meeting performance targets, and collaborating with sales to promote Verizon services.

Qualifications

• High School diploma or equivalent.
• At least two years experience in a call center or sales environment.
• Customer service experience, ideally in telecommunications.

Responsibilities

• Handle high volume inbound and outbound calls.
• Conduct outbound follow-ups and sales promotions.
• Assist customers with product information and purchasing decisions.
• Respond to inquiries via phone, email, live chat and SMS.
• Serve as liaison between customers and sales team.
• Upsell products or services to increase revenue.
• Perform data entry accurately and timely.
• Meet personal and team targets.

Skills

Communication

Customer service

Outbound calling

Team collaboration

Education

High School diploma

Tools

CRM systems

Sales tracking tools

Job description

Your Wireless, a Verizon Wireless Premium Retailer, seeks an experienced Contact Center Representative to connect with customers via phone, email, live chat and SMS. You will perform outbound and inbound calls, set appointments for Verizon customers, and upsell products at our network of retail locations.

Join a fast-paced team focused on delivering excellent service, meeting performance targets, and collaborating with sales to promote Verizon services.