Enterprise Voice AI Engineer - Customer-Facing & Production

Retell AI; California (MO); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision coverage

DoorDash credits

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Equity

Job summary

Retell AI is hiring an Applied AI Engineer in Redwood City, CA to design, build, and deploy production AI voice applications for enterprise customers.

You will work at the intersection of AI, software engineering, and customer success, partnering with customer teams to integrate Retell APIs and scale Voice AI deployments in production.

This role offers collaboration with Engineering, Product, and Customer Success, with opportunities to influence product direction and improve scalable AI workflows.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 2+ years of software engineering or customer-facing technical experience building and deploying production applications.
• Strong programming skills in Python, TypeScript, or similar languages.
• Experience working with APIs, SDKs, and distributed systems.
• Excellent debugging and problem-solving skills.
• Strong communication skills and the ability to work directly with technical customers.
• Available to work standard U.S. business hours with overlap with our Pacific Time team and enterprise customers.

Responsibilities

• Design, build, and deploy production AI voice applications.
• Partner with customer engineering teams to integrate Retell APIs and SDKs.
• Develop custom workflows, automations, and conversational AI experiences.
• Help customers architect scalable AI systems for production.
• Debug production issues across APIs, webhooks, telephony, SIP, authentication, latency, and infrastructure.
• Investigate AI behavior and improve prompt quality, reliability, and performance.
• Work directly in customer codebases when needed.
• Own technical implementation from proof of concept through production launch.
• Lead technical onboarding for enterprise customers.
• Serve as the primary technical advisor during implementation.
• Guide customers on AI best practices, architecture, and deployment strategies.
• Help customers expand into new AI use cases across their organizations.
• Partner closely with Product and Engineering to improve the platform.
• Turn customer feedback into product improvements.
• Identify recurring customer pain points and propose scalable solutions.
• Help define best practices for deploying enterprise Voice AI.

Skills

Python

TypeScript

APIs/SDKs

Distributed systems

Debugging

Customer-facing communication

US work hours overlap

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

GCP

Azure

Twilio

Job description

Retell AI is hiring an Applied AI Engineer in Redwood City, CA to design, build, and deploy production AI voice applications for enterprise customers.

You will work at the intersection of AI, software engineering, and customer success, partnering with customer teams to integrate Retell APIs and scale Voice AI deployments in production.

This role offers collaboration with Engineering, Product, and Customer Success, with opportunities to influence product direction and improve scalable AI workflows.