Enterprise Transformation & Operations Lead

ECG Management Consultants; Boston (MA); Hybrid; USD 170,000 - 196,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ECG Management Consultants in Boston seeks a Manager for Enterprise Transformation & Operations to lead change management, communications, and program execution across the Transformation Management Office and Healthcare Consulting Pool. The role partners with leaders and supports 60–70 early career consultants, aligning priorities with capacity and skills.

You will develop plans, track milestones, prepare dashboards, and ensure clear documentation while driving adoption and sustained results.

Qualifications

• Bachelor’s degree in business administration, operations management, organizational development, communications, or related field.
• 5–8 years of experience in program management, project management, or business operations with cross-functional experience
• 2–3 years of experience in change management, internal communications, or stakeholder engagement for enterprise initiatives
• Excellent writing, editing, and presentation skills for leadership updates and guidance
• Strong stakeholder engagement and facilitation skills for diverse groups and adoption support
• Proficiency with Microsoft PowerPoint, Word, Excel and collaboration tools

Responsibilities

• Develop and execute targeted change management and communications plans tailored to consultants, leaders, and Corporate Operations stakeholders to drive change readiness and sustained adoption.
• Drive stakeholder engagement and leadership alignment by supporting leadership forums, working sessions, regular TMO and operational meetings, Leadership Council sessions, and other key change touchpoints.
• Translate key decisions and transformation updates into clear, coordinated communications, reinforcing priorities, ownership, expectations, and next steps across stakeholder groups.
• Establish feedback loops to gather stakeholder perspectives, identify change impacts, adoption considerations, and communications needs, and ensure timely follow-up and recommendations that reflect broader objectives and downstream implications.
• Plan, execute, and track enterprise transformation initiatives.
• Create project plans and manage milestones, dependencies, risks, issues, decisions, and action logs.
• Track program performance and support timely delivery of key transformation objectives.
• Prepare project status reports, executive dashboards, and steering committee materials.
• Coordinate and lead project meetings, document outcomes, and follow up on assigned actions.
• Ensure project documentation is accurate, organized, and maintained according to TMO standards.
• Serve as an operational business partner for HCP, helping translate strategic priorities into coordinated execution.
• Maintain an integrated view of HCP priorities, milestones, stakeholders, decisions, and deliverables.
• Drive follow-through across HCP initiatives by coordinating stakeholders, tracking commitments, identifying risks and dependencies, and closing execution gaps.
• Provide concise status updates and decision support to HCP leadership.
• Support improvements to HCP operating practices, processes, tools, and recurring operating rhythms.
• Help clarify roles, decision rights, handoffs, and accountability where greater consistency would improve execution.
• Serve as a visible, accessible point of contact for HCP consultants (approx. 60–70 FTEs)
• Develop and maintain an understanding of consultants’ roles, skills, expertise, and interests.
• Identify training and development needs and coordinate relevant opportunities.
• Balance capacity, efficiency, and skills with consultants’ development and staffing priorities
• Maintain a current view of HCP capacity, skills, and development needs, and share insights with HCP leadership.
• Gather consultant feedback on staffing, development, and operating practices, and communicate TMO changes to the pool

Skills

Program management

Project management

Operational coordination

Change management

Stakeholder engagement

Communications

Writing/presentation

Decision support

Cross-functional collaboration

Leadership support

Education

Bachelor’s degree in business/ops/org dev/communications

Tools

Microsoft Office

Job description

ECG Management Consultants in Boston seeks a Manager for Enterprise Transformation & Operations to lead change management, communications, and program execution across the Transformation Management Office and Healthcare Consulting Pool. The role partners with leaders and supports 60–70 early career consultants, aligning priorities with capacity and skills.

You will develop plans, track milestones, prepare dashboards, and ensure clear documentation while driving adoption and sustained results.