Enterprise Training & Procedures Lead

California Franchise Tax Board; Sacramento (CA); On-site; USD 81,000 - 102,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks an experienced Enterprise Procedures and Training Team Lead to coordinate, develop, and maintain ETS training materials. You will monitor system changes, analyze impacts, and integrate enterprise training with division initiatives.

Responsibilities include updating iCBT modules, publishing materials, and collaborating with SMEs, IT partners, and teams to align procedures with enterprise standards and accessibility requirements.

Qualifications

• All experience and education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).
• The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.
• The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

Responsibilities

• Coordinate, schedule, develop, and maintain ETS training materials for the enterprise.
• Monitor system changes, analyze training impacts, and integrate enterprise training with division training.
• Develop and update Interactive Computer Based Training (iCBT) modules and CBT content; perform knowledge transfer activities.
• Assist with material updates and publishing; plan material updates with SMEs, IT partners, and teams.
• Promote alignment of new and existing processes with department values and enterprise standards.

Skills

Collaboration

Project leadership

Meeting facilitation

FTB knowledge

Tax systems knowledge

Policies & procedures

EPM knowledge

Communication

Stakeholder buy-in

Training delivery

Change analysis

Accessibility standards

Relationship building

Prioritization

eLearning tools

Leadership

eLearning content

Tools

Adobe RoboHelp

Adobe Captivate

MS Project

Snagit

TFS

Job description

California Franchise Tax Board in Sacramento seeks an experienced Enterprise Procedures and Training Team Lead to coordinate, develop, and maintain ETS training materials. You will monitor system changes, analyze impacts, and integrate enterprise training with division initiatives.

Responsibilities include updating iCBT modules, publishing materials, and collaborating with SMEs, IT partners, and teams to align procedures with enterprise standards and accessibility requirements.