Enterprise Technical CS & Programs Lead

Ciroos; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Meals in-office

Equity

Mentorship from founders

Team-oriented culture

Job summary

Ciroos is seeking aTechnical Customer Success / Customer Program Manager to own customer programs from onboarding through adoption, coordinating with FDE, Product, and Engineering. You will drive accountability, manage multi-team deliverables, and ensure ongoing value delivery for enterprise customers.

The role requires strong communication, technical depth across SRE/observability and cloud platforms, and the ability to move programs forward without heavy direction.

Qualifications

• Experience leading complex enterprise customer programs with multi-team initiatives.
• Organized, persistent operator who creates structure in fast-moving environments.
• Technical curiosity across SRE, observability, cloud platforms (AWS/Azure/GCP), and integrations.
• Excellent written and verbal communication ensuring clear status and commitments.

Responsibilities

• Own the customer program end-to-end from onboarding through adoption and prioritization.
• Drive accountability across Engineering, Product, and other teams to closures and decisions.
• Coordinate complex, multi-stakeholder technical deliverables and security/compliance reviews.
• Maintain a single source of truth on program status with owners and dates.

Skills

Customer programs

Cross-functional leadership

Technical fluency

SRE familiarity

Tools

Splunk

Datadog

ServiceNow

Jira

Job description

Ciroos is seeking aTechnical Customer Success / Customer Program Manager to own customer programs from onboarding through adoption, coordinating with FDE, Product, and Engineering. You will drive accountability, manage multi-team deliverables, and ensure ongoing value delivery for enterprise customers.

The role requires strong communication, technical depth across SRE/observability and cloud platforms, and the ability to move programs forward without heavy direction.