Customer Success Executive (USA)

Creatio; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Creatio, an AI CRM and workflow platform, seeks an Enterprise Customer Success Manager to partner with strategic customers across North America. The role focuses on banks, credit unions, and financial services, with the candidate based on the U.S. East Coast.

You will nurture relationships, guide implementations, ensure ROI, and drive retention with a high NPS, while collaborating with cross-functional teams to expand the customer footprint.

Qualifications

• 3+ years in B2B enterprise accounts management.
• Proven track record of driving customer success.
• Strong executive-level communication.
• Experience with CRM/BPM solutions preferred.

Responsibilities

• Maintain and develop long-term relationships with strategic customers.
• Act as trusted advisor to executives.
• Audit and guide delivery in implementation projects.
• Help customers realize value and ROI.
• Grow portfolio through cross- and up-sales.
• Maintain above-average NPS.

Skills

B2B account mgmt

Executive communication

Customer relationship

CRM experience

Tools

CRM platforms

BPM software

Job description

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For

We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the USA region.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.
• Maintain higher than industry average NPS score.

Requirements

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USA
• Experience working with CRM, BPM, LC/NC solutions will be a preference.
• English language skills and executive level communication.
• Desire to learn and adapt fast according to a changing market environment.
• Customer-centric expert with a track record in delivering customer success.

What To Expect From Us

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type