Enterprise Technical Account Manager — AI, Cloud & Adoption

MendixApp; Boston (MA); On-site; USD 160,000 - 270,000; Full time

Job summary

Siemens seeks a Technical Account Manager to drive successful adoption and self-sufficiency of Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. You’ll guide senior stakeholders, prototype solutions, and coordinate cross-team efforts to ensure customer success.

You will own adoption plans, engage in strategic advisory, and mentor peers while feeding product feedback to leadership. The role emphasizes collaboration, architecture, and growth across accounts.

Qualifications

• Degree in computer science, engineering, or a related field; advanced degrees welcome.
• Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
• Flexible work environment with potential travel as required for customer engagements.

Responsibilities

• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
• Maintain a clear view of customer architecture, advising on product integration.
• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
• Lead technical kickoffs and adoption enablement activities to drive customer self-sufficiency.
• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
• Align with Expert Services for implementations, focusing on adoption health.
• Shape new technical use cases and identify scaling opportunities across products.
• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
• Track adoption health and pipelines while supporting internal reviews and account planning.
• Collaborate across Siemens teams and use internal tools to streamline processes.
• Share adoption best practices and contribute to playbooks and reference materials.
• Mentor TAMs and team members, driving technical excellence.
• Capture adoption insights and provide structured feedback to the Field CTO.
• Advocate for customer needs internally, ensuring alignment and addressing blockers.

Skills

Adoption Expertise

Software, Data & AI

Portfolio Awareness

Account Planning

Architectural Advisory

Stakeholder Management

Voice-of-Customer

Mentoring & Knowledge Sharing

Growth Mindset

Education

Bachelor's or higher in CS/Engineering

Job description

Siemens seeks a Technical Account Manager to drive successful adoption and self-sufficiency of Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. You’ll guide senior stakeholders, prototype solutions, and coordinate cross-team efforts to ensure customer success.

You will own adoption plans, engage in strategic advisory, and mentor peers while feeding product feedback to leadership. The role emphasizes collaboration, architecture, and growth across accounts.