Enterprise Tech Support Expert

Toast Tab, Inc.; Omaha (NE); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast is seeking a Customer Care Expert - Enterprise to join our Omaha office. You will resolve highly complex issues across a broad product landscape, interfacing with enterprise brands and multi-location clients.

You will be in the office part-time post-training, with a hybrid schedule and a focus on clear communication across stakeholders. Responsibilities include triaging inbound cases via phone, chat, and email, resolving moderately difficult issues, and coordinating with various internal

Qualifications

• 2-4 years of experience in a Technical Support role.
• Ability to learn Toast's product suite and apply knowledge across issues.
• Strong problem-solving and debugging skills.

Responsibilities

• Troubleshoot hardware, API integrations, and menu configuration across Toast products for Enterprise customers.
• Diagnose issues at the intersection of Toast and third-party systems and escalate when needed.
• Manage a steady mix of inbound case traffic across phone, chat, and email.
• Prioritize workload based on account tier and urgency per team guidelines.
• Communicate clearly with front-of-house staff and corporate IT contacts, translating technical issues into guidance.
• Support de-escalation of high-stakes customer situations with senior teammates as needed.
• Own cases through to resolution, coordinating with Customer Success, Engineering, Onboarding, and Product.
• Share solutions in Slack and maintain case notes and peer resources.

Skills

Technical Support

Multichannel support

Communication

In-office training

Job description

Toast is seeking a Customer Care Expert - Enterprise to join our Omaha office. You will resolve highly complex issues across a broad product landscape, interfacing with enterprise brands and multi-location clients.

You will be in the office part-time post-training, with a hybrid schedule and a focus on clear communication across stakeholders. Responsibilities include triaging inbound cases via phone, chat, and email, resolving moderately difficult issues, and coordinating with various internal