Founding Retail Customer Care Specialist

Toast Tab, Inc.; Omaha (NE); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Toast in Omaha, NE is seeking a founding Customer Care Specialist to launch dedicated support for our retail customers. You will engage with Toast customers, resolve complex inquiries, and partner with Care leadership to shape a top-tier service experience.

This role emphasizes empathy, problem-solving, and collaboration across teams. You’ll own the customer journey, meet KPIs, and help us evolve our support programs while working in a hybrid environment.

Qualifications

• 1+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems.
• Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems.
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware.
• Strong verbal/ written communication, organizational, and influencing skills.
• Success operating independently and navigating competing priorities in a constantly changing environment.

Responsibilities

• Deliver a top tier customer experience over phones through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help set up and troubleshoot technology devices for customers.
• Communicate & collaborate effectively to our Toast customers, resolve complex customer inquiries, and increase customer satisfaction.
• Support the business by recommending process improvements to management toward advancing customer programs.
• Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience.

Skills

Customer support

Root cause analysis

Troubleshooting

Communication

Time management

Apple devices

Android software

Tools

Apple laptop

Android software

Toast hardware

Job description

Toast in Omaha, NE is seeking a founding Customer Care Specialist to launch dedicated support for our retail customers. You will engage with Toast customers, resolve complex inquiries, and partner with Care leadership to shape a top-tier service experience.

This role emphasizes empathy, problem-solving, and collaboration across teams. You’ll own the customer journey, meet KPIs, and help us evolve our support programs while working in a hybrid environment.