Enterprise Tech Support Specialist – Restaurants (Hybrid)

United States Digital Space LLC; Omaha (NE); Hybrid; USD 52,000 - 56,000; Full time

Job summary

The Enterprise Start Date role is based in the Omaha, NE office with on-site training for 8–10 weeks. You will be in the office 2 days a week after training, supporting enterprise restaurants through multi-channel technical support across phone, chat, and email.

You’ll resolve complex issues and coordinate with Customer Success, Engineering, Onboarding, and Product as needed to ensure swift resolution. Join a team that helps restaurants and local businesses succeed in a digital world, driving

Qualifications

• 2-4 years of experience in a Technical Support role
• Ability to quickly learn the company's product suite
• Comfortable spotting less-obvious solutions and expanding beyond SOPs
• Solid foundational understanding of how software, hardware, and networks interact
• Strong communication and organizational skills across audiences
• Experience managing multichannel (phone, chat, email) support

Responsibilities

• Troubleshoot hardware, API integrations, and menu configuration issues for Enterprise customers.
• Diagnose and resolve issues across company and third-party systems, escalating when needed.
• Manage inbound case traffic across phone, chat, and email; maintain backlog and flag aging cases.
• Triage workload based on account tier and urgency per team guidelines.
• Translate technical issues into actionable guidance for front-of-house staff and IT contacts.
• Assist in de-escalation of high-stakes or executive-level cases with a manager or senior teammate.

Skills

Technical support

Fast learner

Problem solving

Networking basics

Communication

Multichannel support

Independence

Job description

The Enterprise Start Date role is based in the Omaha, NE office with on-site training for 8–10 weeks. You will be in the office 2 days a week after training, supporting enterprise restaurants through multi-channel technical support across phone, chat, and email.

You’ll resolve complex issues and coordinate with Customer Success, Engineering, Onboarding, and Product as needed to ensure swift resolution. Join a team that helps restaurants and local businesses succeed in a digital world, driving