Founding Customer Care Specialist - Retail Tech Support

Toast; Omaha (NE); Hybrid; USD 23,000 - 33,000; Full time

Job summary

Toast is seeking a Customer Care Specialist to provide inbound support for retail customers, partnering with Care leadership and cross-functional teams. You will drive specialized support, resolve complex inquiries, and own the customer experience while thriving in a collaborative, ambiguous environment.

The role emphasizes empathy, good judgment, and a consultative approach to assist Toast customers and retailers at scale in a fast-paced, hybrid setting.

Qualifications

• 1+ years in a role focused on customer satisfaction or in customer support with technical troubleshooting.
• Experience with root cause analysis and delivering solutions in complex scenarios.
• Proven ability to troubleshoot technology tools and devices, including tablets/phones and Toast hardware.

Responsibilities

• Deliver top-tier customer experience via phone with proactive problem-solving.
• Understand technical issues through questions, notes, and time estimates for next steps.
• Set up and troubleshoot technology devices for customers.
• Collaborate with internal teams to improve customer programs and experiences.
• Participate in training and meetings to ensure cohesive customer support.

Skills

Customer support

Root cause analysis

Technical troubleshooting

Tools

Toast hardware

Apple laptop

Android software

Job description

Toast is seeking a Customer Care Specialist to provide inbound support for retail customers, partnering with Care leadership and cross-functional teams. You will drive specialized support, resolve complex inquiries, and own the customer experience while thriving in a collaborative, ambiguous environment.

The role emphasizes empathy, good judgment, and a consultative approach to assist Toast customers and retailers at scale in a fast-paced, hybrid setting.