Enterprise Tech Incident Lead (Remote/Hybrid)

US Diversity Job Search; Brooklyn (OH); Hybrid; USD 69,000 - 77,000; Full time

Job summary

BCforward is seeking a Technology Incident Manager to lead enterprise incident response, drive rapid recovery, and coordinate cross-functional teams. The role emphasizes ITSM/ITIL practices and ensuring resilient operations across distributed systems.

The ideal candidate will guide crisis communications, perform post-mortems, and deliver executive-ready updates while supporting continuous improvements for client satisfaction during critical incidents.

Qualifications

• Experience leading incident response across distributed systems, networks, applications, and mainframe environments.
• Strong analytical and problem solving skills with sound judgment under pressure.
• Clear written and verbal communication with executive-ready reporting capability.

Responsibilities

• Identify and assess critical incidents and outages impacting enterprise operations.
• Lead incident recovery efforts and coordinate cross-functional teams and vendors.
• Provide accurate and timely communications to stakeholders and executive leadership.
• Lead post-mortem sessions and document incident restoration activities and timelines.
• Drive continuous improvement to enhance system stability and client experience.

Skills

Incident management

Cross-functional coordination

ITIL

Executive reporting

Analytical skills

Education

Bachelor's degree or equivalent experience

Job description

BCforward is seeking a Technology Incident Manager to lead enterprise incident response, drive rapid recovery, and coordinate cross-functional teams. The role emphasizes ITSM/ITIL practices and ensuring resilient operations across distributed systems.

The ideal candidate will guide crisis communications, perform post-mortems, and deliver executive-ready updates while supporting continuous improvements for client satisfaction during critical incidents.