Enterprise Tech CSM - Remote SaaS & AI

Motorq; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Motorq is seeking a full‑time Technical Customer Success Manager to own enterprise relationships and ensure successful adoption of our AI‑driven connected vehicle platform. You will lead technical onboarding, integrate with customer systems via APIs and data pipelines, and drive ongoing value across our product portfolio.

You will collaborate with Sales, Product and Engineering to expand use cases, deliver high‑quality support, and scale processes as our enterprise base grows.

Qualifications

• Experience managing enterprise customer relationships at a B2B SaaS company in a technical, customer-facing capacity.
• Comfortable navigating diverse communication styles across international time zones and distributed teams.
• Familiarity working alongside software developers and other technical roles.
• Understanding of API requests and SQL querying in Snowflake or similar platforms.

Responsibilities

• Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI.
• Lead technical onboarding and integration projects, including discovery, solution evaluation, and implementation planning.
• Maintain ongoing relationships with enterprise customers, managing open items, timelines, and product/technical updates.
• Identify expansion opportunities with Sales and develop strategies to increase product adoption and deepen customer use cases.
• Serve as the internal voice of the customer – channeling feedback to Product and Engineering to drive product growth and adoption.
• Build and maintain customer-specific technical documentation and release communications.
• Develop and lead cross-functional initiatives that improve Motorq's ability to serve enterprise customers at scale.
• Develop deep Motorq product expertise to support retention planning and long-term customer success strategies.

Skills

Relationship builder

Self-driven

Customer-focused

Creative problem solver

Analytically curious

Adaptable

Collaborative

Tools

Snowflake

APIs

SQL

Job description

Motorq is seeking a full‑time Technical Customer Success Manager to own enterprise relationships and ensure successful adoption of our AI‑driven connected vehicle platform. You will lead technical onboarding, integrate with customer systems via APIs and data pipelines, and drive ongoing value across our product portfolio.

You will collaborate with Sales, Product and Engineering to expand use cases, deliver high‑quality support, and scale processes as our enterprise base grows.