Enterprise Systems Analyst - Application Support

LinTech Global, Inc.; US Coast Guard - Operations Systems Center (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Open Paid Time Off

Paid Holidays

Company-paid Life/AD&D

Company-paid Short Term and Long-Term 

Job summary

Dexian Government Solutions is seeking a Computer Systems Analyst to provide Tier II/III technical software support and problem resolution for government clients. The role includes diagnosing incidents, guiding users through solutions, and performing root cause analysis to prevent recurrence.

The ideal candidate has strong customer service skills, proven troubleshooting ability across multiple systems, and the ability to work independently or with a team in a fast-paced environment at 408 Coast

Qualifications

• Experience in an application support/service desk environment.
• Troubleshooting enterprise applications and user access issues.
• Demonstrated ability to resolve incidents and provide step-by-step guidance.

Responsibilities

• Provides Tier II and III technical software support and problem resolution.
• Performs root cause analysis and documents resolution steps for repeat prevention.
• Interacts with network services, software engineering, and applications development teams to restore services.

Skills

Customer service

Problem solving

Troubleshooting

Interpersonal skills

Communication

Education

High School diploma or GED

Tools

CompTIA A+

CompTIA Security+

Job description

Dexian Government Solutions is seeking a Computer Systems Analyst to provide Tier II/III technical software support and problem resolution for government clients. The role includes diagnosing incidents, guiding users through solutions, and performing root cause analysis to prevent recurrence.

The ideal candidate has strong customer service skills, proven troubleshooting ability across multiple systems, and the ability to work independently or with a team in a fast-paced environment at 408 Coast