Enterprise Support Engineer — Solve Tech Issues

Socket.dev; Boston (MA); Hybrid; USD 80,000 - 93,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Parental leave

Professional development

Job summary

Sauce Labs, the world’s largest full-lifecycle test automation platform, is seeking an experienced Customer Support Engineer to work with Enterprise customers. You will solve technical problems, reproduce issues, and develop customer-facing documentation, with emphasis on clear written communication and teamwork.

We operate in a hybrid workplace; candidates may work remotely with occasional travel to an office as required by the role.

Qualifications

• 1+ year experience as a developer or supporting developers.
• 1-2 years experience as a support engineer.
• Proficiency in at least one of: Javascript, Python, Ruby, PHP, Java, C#.

Responsibilities

• Help customers solve technical problems.
• Answer questions about product capabilities.
• Reproduce issues and report bugs to developers.
• Manage support tickets and provide updates to open tickets.
• Respond quickly to customers via tickets and occasional online meetings.
• Develop customer-facing documentation.
• Develop code samples demonstrating testing in Sauce cloud.

Skills

Developer experience

Support engineer experience

Programming languages

HTML/CSS/JS knowledge

Written communication

Analytical thinking

Team collaboration

Tools

Selenium

Appium

Job description

Sauce Labs, the world’s largest full-lifecycle test automation platform, is seeking an experienced Customer Support Engineer to work with Enterprise customers. You will solve technical problems, reproduce issues, and develop customer-facing documentation, with emphasis on clear written communication and teamwork.

We operate in a hybrid workplace; candidates may work remotely with occasional travel to an office as required by the role.