Enterprise Tech Support Engineer (Hybrid)

Sauce Labs; Boston (MA); Hybrid; USD 80,000 - 93,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and-

Disability and life insurance

Parental leave

Flexible time off

Professional development

401(k) retirement plan with match

Job summary

Sauce Labs is seeking an experienced Customer Support Engineer to work with our Enterprise-level customers. You will handle complex technical questions, reproduce issues, and provide clear guidance through written communication.

Collaboration with internal teams and a focus on delivering outstanding support are essential. The role requires solid development exposure, a passion for solving problems, and the ability to work under pressure in a hybrid workplace with occasional travel to offices or

Qualifications

• At least 6 months experience as a developer or supporting developers.
• At least 1–2 years experience as a support engineer.
• Programming experience with JavaScript, Python, Ruby, PHP, Java or C# is required.
• Knowledge of HTML, CSS, and JavaScript; a take-home test may be part of the interview.
• Strong written communication skills and a desire to help customers.

Responsibilities

• Help customers solve technical problems.
• Answer questions about the product's capabilities.
• Reproduce customer issues and report bugs to developers.
• Manage queue of support tickets and provide regular updates.

Skills

Dev experience

Support engineering

Programming languages

HTML/CSS/JS knowledge

Written communication

Customer focus

Tools

Selenium/Appium

CI/CD tools (Jenkins/Bamboo)

Test frameworks (JUnit/TestNG/etc)

Unix command line

Networking & proxies

Android/iOS emulators

Android/iOS development

Job description

Sauce Labs is seeking an experienced Customer Support Engineer to work with our Enterprise-level customers. You will handle complex technical questions, reproduce issues, and provide clear guidance through written communication.

Collaboration with internal teams and a focus on delivering outstanding support are essential. The role requires solid development exposure, a passion for solving problems, and the ability to work under pressure in a hybrid workplace with occasional travel to offices or