Enterprise Support Engineer - Solve Tech Issues (Hybrid)

Sauce-Labs; Boston (MA); Hybrid; USD 80,000 - 93,000; Full time

Benefits offered by this job

health coverage (medical, dental, and

parental leave benefits

flexible time off

professional development

401(k) retirement plan with match

Job summary

Sauce Labs, the world’s largest full-lifecycle test automation platform, seeks a Customer Support Engineer to assist Enterprise customers in a hybrid Boston role. You will handle complex questions, reproduce issues, and report bugs to developers with clear, timely updates.

Ideal candidates have 1+ year as a developer or in support, strong written communication, and a customer‑first mindset. You’ll work with cross‑functional teams and build sample tests in the Sauce cloud.

Qualifications

• 1+ year experience as a developer or supporting developers.
• 1–2 years experience as a support engineer.
• Strong written communication skills.
• Desire to help customers with patience.
• Able to work under pressure and in a team.

Responsibilities

• Help customers solve technical problems
• Answer questions about product capabilities
• Reproduce issues and report bugs to our developers
• Manage queue of support tickets with updates
• Respond quickly (but personally) to customers, primarily through support tickets with occasional online meetings
• Develop code samples demonstrating testing in the Sauce cloud

Skills

Developer experience

Support engineer experience

Written communication

Customer focus

Team player

Tools

Selenium

Appium

Jenkins

Bamboo

Unix shell

Networking troubleshooting

Android / iOS emulators

Job description

Sauce Labs, the world’s largest full-lifecycle test automation platform, seeks a Customer Support Engineer to assist Enterprise customers in a hybrid Boston role. You will handle complex questions, reproduce issues, and report bugs to developers with clear, timely updates.

Ideal candidates have 1+ year as a developer or in support, strong written communication, and a customer‑first mindset. You’ll work with cross‑functional teams and build sample tests in the Sauce cloud.