Enterprise Success Strategist

Uber Technologies Inc.; San Francisco (CA); In loco; USD 140.000 - 172.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus program

Equity award

401(k) plan

Benefits

Descrizione del lavoro

Uber Technologies Inc. is seeking a Sr. Customer Success Manager in San Francisco, CA to connect our digital platform with the physical storefronts of our enterprise partners.

You’ll drive strategic partnerships, uncover business value, and advocate for product improvements to unblock bottlenecks. You will use data analytics to surface patterns, optimize ROI, and scale reliability across partner portfolios.

Competenze

• 6+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Proficiency in SQL to independently extract insights from large-scale datasets.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Mansioni

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Conoscenze

Data analysis

Stakeholder management

Client-facing experience

Execution planning

Formazione

Bachelor’s degree or equivalent practical experience

Strumenti

Excel

SQL

Descrizione del lavoro

Uber Technologies Inc. is seeking a Sr. Customer Success Manager in San Francisco, CA to connect our digital platform with the physical storefronts of our enterprise partners.

You’ll drive strategic partnerships, uncover business value, and advocate for product improvements to unblock bottlenecks. You will use data analytics to surface patterns, optimize ROI, and scale reliability across partner portfolios.