Enterprise Storage Operations Analyst

ADT Security Services; Irving (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work 4:1

1 day WFH

Job summary

ADT Security Services is seeking a Storage Platform Analyst to support and operate enterprise storage across data centers and hybrid platforms. The role focuses on daily operations, monitoring, provisioning, and L1/L2 support for SAN, NAS, and HCI storage environments.

The ideal candidate has hands-on storage experience, follows runbooks, and can collaborate with cross-functional teams while adhering to incident response processes. Hybrid work and on-call duties are involved.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of IT operations, storage support, or infrastructure support roles.
• Exposure to enterprise storage platforms or data center environments.
• Experience supporting production systems and incident response.

Responsibilities

• Support day-to-day operations of enterprise storage environments across SAN, NAS, and HCI platforms.
• Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports.
• Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations.
• Support storage platforms including NetApp, Dell Isilon (PowerScale), Dell Unity, and HPE Alletra under guidance of senior engineers.
• Assist with SAN operations including basic zoning, masking, and validation of WWPN-based connectivity.
• Monitor and support storage connectivity types including FC, iSCSI, DAS, and NVMe-based storage, following established procedures.
• Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates.
• Monitor performance metrics (IOPS, latency, throughput) and escalate issues that exceed defined thresholds.
• Respond to incidents, alerts, and service requests related to storage systems and escalate complex issues with proper diagnostics.
• Assist with backup, replication, and data protection processes as directed.
• Participate in infrastructure changes, maintenance windows, and system upgrade activities.
• Maintain documentation including runbooks, inventory records, and configuration details.
• Collaborate with server, virtualization, and application teams to support storage-related requests.
• Ensure adherence to enterprise standards, security policies, and operational procedures.
• Participate in 24x7 on-call rotation, providing after-hours support for storage systems and incidents.
• Perform other duties as assigned.

Skills

Storage concepts

Storage platforms

FC/iSCSI/NVMe

Troubleshooting

Runbooks

Cross-functional teamwork

ITIL familiarity

Education

Bachelor’s degree in CS/IT or equivalent

2–5+ years IT operations experience

Tools

NetApp

Isilon (PowerScale)

Unity

HPE Alletra

Job description

ADT Security Services is seeking a Storage Platform Analyst to support and operate enterprise storage across data centers and hybrid platforms. The role focuses on daily operations, monitoring, provisioning, and L1/L2 support for SAN, NAS, and HCI storage environments.

The ideal candidate has hands-on storage experience, follows runbooks, and can collaborate with cross-functional teams while adhering to incident response processes. Hybrid work and on-call duties are involved.