Cloud Storage Analyst

ADT; Irving (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-call rotation

Job summary

ADT is seeking a Storage Platform Analyst to support and operate enterprise storage across data centers and hybrid infrastructure. The role emphasizes hands-on operations, monitoring, provisioning, and troubleshooting for SAN, NAS, and HCI platforms.

You will follow runbooks, provide L1/L2 support, and participate in 24x7 on‑call rotations. The ideal candidate has foundational storage knowledge, experience with NetApp, Isilon, Unity, or HPE Alletra, and a proactive approach to data protection

Qualifications

• Bachelor’s degree or equivalent in IT field.
• 2–5+ years IT operations/storage support experience.
• Exposure to enterprise storage platforms or data center environments.
• Experience supporting production systems and incident response.

Responsibilities

• Support day-to-day operations of enterprise storage environments (SAN, NAS, HCI).
• Provision and manage storage resources (volumes, LUNs, file shares, exports).
• Perform routine storage administration including monitoring, capacity tracking and validations.
• Support NetApp, Isilon/PowerScale, Unity, HPE Alletra platforms under guidance.
• Assist with basic SAN zoning, masking, and WWPN validation.
• Monitor connectivity types: FC, iSCSI, DAS, NVMe; follow runbooks.

Skills

Foundational storage concepts

SAN/NAS/HCI knowledge

Storage monitoring & troubleshooting

Cross-functional collaboration

Attention to detail

Procedural execution

On-call support

Education

Bachelor’s degree in Computer Science/IT or equivalent

Tools

PowerShell

Python

Job description

Summary

The Storage Platform Analyst is responsible for supporting and operating enterprise storage environments across data centers and hybrid infrastructure platforms. This role focuses on day-to-day operations, monitoring, provisioning support, and troubleshooting across SAN, NAS, and HCI storage platforms. The ideal candidate is a hands‑on operator with foundational storage knowledge who can execute standard procedures, follow runbooks, and provide reliable L1/L2 support for enterprise storage services.

Duties and Responsibilities

• Support day‑to‑day operations of enterprise storage environments across SAN, NAS, and HCI platforms.
• Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports.
• Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations.
• Support storage platforms including NetApp, Dell Isilon (PowerScale), Dell Unity, and HPE Alletra under guidance of senior engineers.
• Assist with SAN operations including basic zoning, masking, and validation of WWPN‑based connectivity.
• Monitor and support storage connectivity types including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe‑based storage, following established procedures.
• Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates.
• Monitor performance metrics (IOPS, latency, throughput) and elevate issues that exceed defined thresholds.
• Respond to incidents, alerts, and service requests related to storage systems and elevate complex issues with proper diagnostics.
• Assist with backup, replication, and data protection processes as directed.
• Participate in infrastructure changes, maintenance windows, and system upgrade activities.
• Maintain documentation including runbooks, inventory records, and configuration details.
• Collaborate with server, virtualization, and application teams to support storage‑related requests.
• Ensure adherence to enterprise standards, security policies, and operational procedures.
• Participate in 24x7 on‑call rotation, providing after‑hours support for storage systems and incidents.
• Perform other duties as assigned.

Skills and Competencies

• Foundational knowledge of enterprise storage concepts (SAN, NAS, HCI).
• Familiarity with storage platforms such as NetApp, Isilon, Unity, or HPE Alletra.
• Basic understanding of storage connectivity and protocols:
  • Fibre Channel (FC)
  • iSCSI
  • Direct Attached Storage (DAS)
  • NVMe
• Awareness of SAN concepts including WWPN, zoning, and masking.
• Understanding of storage performance basics (IOPS, latency, capacity utilization).
• Ability to follow documented procedures and operational runbooks.
• Strong troubleshooting and problem‑solving skills in a production environment.
• Strong attention to detail and execution discipline.
• Ability to work effectively with cross‑functional teams (compute, network, applications).
• Willingness to learn and grow storage engineering skillsets.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of experience in IT operations, storage support, or infrastructure support roles.
• Exposure to enterprise storage platforms or data center environments.
• Experience supporting production systems and participating in incident response.

Preferred Qualifications

• Exposure to NetApp, Dell Isilon (PowerScale), Unity, or HPE Alletra platforms.
• Familiarity with SAN environments and storage connectivity concepts.
• Basic scripting or automation exposure (PowerShell, Python, or similar).
• Experience supporting backup or replication processes.
• Familiarity with ITIL practices and change/incident management.

Required Licensing or Certifications

• NetApp or Dell/EMC certifications.
• Cloud certifications.
• HCI certifications.

Working Conditions

• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
• Participation in a rotating 24x7 on‑call support model is required.
• If applicable, list the travel requirements for the job.
• Hybrid work 4:1, 1 day WFH.

Travel

• Light travel, 10%