Enterprise Solutions Strategic Account Manager

Xfinity; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading technology provider and take charge of strategic account management and sales leadership. In this dynamic role, you will manage a portfolio of high-value accounts, driving customer retention and satisfaction while exceeding sales goals. Your expertise will be crucial in leading contract negotiations and collaborating with teams to deliver tailored solutions. This position offers the chance to engage with top executives, ensuring that customer needs are met and exceeded. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 10+ years of relevant experience in account management and sales.
• Bachelor’s Degree preferred or extensive related experience.

Responsibilities

• Manage a portfolio of 3-6 accounts with a revenue base of $10-$25M.
• Achieve monthly sales quotas and lead contract renewal negotiations.
• Build relationships at the CXO level and ensure customer satisfaction.

Skills

Business

Communication

Customer Relationships

Customer Retention

Sales

Education

Bachelor’s Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategies for each account, manage daily activities including maintaining existing revenue, driving new sales, spearheading contract renewal activities, and coordinating marketing, operational, and billing functions with relevant teams. Focus on customer retention, meeting/exceeding sales and revenue goals, and ensuring high customer satisfaction, actively leveraging the Net Promoter Score system.

Job Description

Core Responsibilities

50% Travel required

Must have valid Driver's License

• Manage a portfolio of 3-6 accounts or an existing revenue base of $10-$25M for clients in the Fortune 100 or large enterprise space with over 1,000 locations.
• Manage sales opportunities, quotas, funnels, and forecasts; lead revenue forecasting activities and report to leadership monthly.
• Achieve or surpass monthly sales quotas by identifying opportunities and closing deals through end-to-end sales processes.
• Lead contract renewal negotiations to retain and grow revenue streams.
• Serve as a subject matter expert on company products, developing solutions with engineering and pricing teams that deliver value, including Managed Broadband, VoIP, Professional Services, Ethernet, SDWAN; employ a consultative selling approach for bundled solutions.
• Build relationships at the CXO level to understand customer strategies and expansion plans; sell services across multiple organizational levels, including C-level and executive personnel.
• Lead quarterly business reviews (QBRs), focusing on broader business relationships; organize executive briefings, customer events, and technology investment discussions.
• Collaborate with customer service and support teams to ensure customer satisfaction; act as primary escalation point for customer issues.
• Engage regularly at customer locations and away from Comcast’s offices to facilitate sales.
• Exercise independent judgment and discretion in significant matters.
• Maintain punctuality and regular attendance; work nights, weekends, and overtime as needed.
• Perform other duties as assigned.

Employee Expectations

• Understand and adhere to our Operating Principles.
• Own the customer experience, prioritizing seamless digital options and customer satisfaction.
• Be enthusiastic about our technology, products, and services, especially digital tools.
• Collaborate effectively as a team and be receptive to new ideas.
• Participate actively in the Net Promoter System, providing feedback and helping improve customer service.
• Drive results and growth.
• Promote inclusion and diversity.
• Act ethically for the benefit of customers, colleagues, investors, and communities.

Additional Information

• This description provides a general overview and is not exhaustive of all duties and responsibilities.

Skills

Business, Communication, Customer Relationships, Customer Retention, Sales

Benefits

We offer benefits that support your physical, financial, and emotional well-being. Visit our benefits summary on the careers site for more details.

Education

Bachelor’s Degree preferred, but we also consider relevant coursework, experience, or extensive related professional experience.

Certifications

Applicable certifications if any.

Work Experience

10+ years of relevant experience.

We are an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or other protected categories.