Enterprise Field Engineer - Boston

CodeRabbit

Boston (MA)

On-site

USD 195,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity options

Professional development opportunities

Job summary

A technology innovation firm in Boston is seeking a Solutions Engineer to act as a technical advisor for customers. The ideal candidate will have over 5 years of experience in a customer-facing technical role, along with strong knowledge of cloud platforms and software development tools. Responsibilities include collaborating with sales teams to develop solutions and driving impactful demonstrations. This role offers a competitive salary and the opportunity to work on cutting-edge technology in a collaborative environment.

Qualifications

5+ years of experience in a customer-facing technical role.
Ability to manage multiple customer needs simultaneously.
Comfort with fast-paced, startup-like environments.

Responsibilities

Collaborate with Account Executives to develop technical solutions.
Translate business objectives into technical requirements.
Drive demos and Proof of Values to showcase platform value.

Skills

Customer-facing technical experience

Software development tools knowledge

Cloud platforms (AWS, GCP, Azure)

Command line proficiency

Excellent communication skills

Organizational skills

Tools

CI/CD tools (GitHub Actions)

Container orchestration platforms (Kubernetes)

Infrastructure as code (Terraform)

Job description

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

The Solutions Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers. In this function, you will play a crucial role in the customers’ pre-sales journey by partnering with Sales, Product, Engineering and Customer Success teams to help customers appreciate the value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.

What you will do:

Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
Translate business objectives into technical requirements and solution designs.
Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
Help in responding to security questionnaires
Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms
Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices
Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

What you will bring:

5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
Experience working with diverse stakeholders, from technical teams to business leaders.
Strong organizational skills and ability to manage multiple customer needs simultaneously
Strong experience with software development tools and platforms
Comfortable working with commandline
Knowledge in cloud platforms (AWS, GCP or Azure)
Excellent communication and interpersonal skills.
Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems
Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Bonus Points for:

Experience in container orchestration platforms (e.g., Kubernenetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)

Our Values

🤝 Collaborative Humans: Prioritizing collective intelligence
🚀 Fearless Innovators: Turning obstacles into growth opportunities
💪 Persistent, Passionate Developers: Thriving on complex, long-term challenges
🎯 Impact-Driven Creators: Crafting intuitive tools for developers
🧠 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer