Commercial Solutions Engineer

CodeRabbit; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A cutting-edge technology company in San Francisco is looking for a Solutions Engineer to serve as a technical advisor for customers. In this role, you will work closely with Sales, Product, and Engineering teams to ensure customer success with AI-powered solutions. The ideal candidate has over 2 years of experience in a customer-facing technical role and possesses excellent communication skills. This is an exciting opportunity to make a significant impact in a collaborative and fast-paced environment.

Qualifications

• 2+ years of experience in a customer-facing technical role.
• Strong organizational skills to manage multiple customer needs.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with Account Executives to understand customer requirements.
• Drive demos and Proof of Values to showcase the CodeRabbit platform's value.
• Provide feedback to product and engineering teams.

Skills

Customer-facing technical role experience

Strong organizational skills

Excellent communication skills

Ability to manage multiple customer needs

Cloud platforms knowledge (AWS, GCP, Azure)

Mentorship and training abilities

Tools

Software development tools and platforms

Command line proficiency

Container orchestration platforms (Kubernetes)

Infrastructure as code (Terraform)

CI/CD tools (GitHub Actions)

Job description

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human‑machine collaboration systems. Our primary goal is to create the next generation of Gen AI‑driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

The Solutions Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers. In this function, you will play a crucial role in the customers’ pre‑sales journey by partnering with Sales, Product, Engineering and Customer Success teams to help customers appreciate the value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI‑powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast‑paced company that’s focused on making our customers successful.

What you will do

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
• Help in responding to security questionnaires
• Habitually provide feedback and collaborate cross‑functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Stay abreast with industry trends, and emerging technologies in AI‑powered development tools and platforms
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices
• Support transition from pre‑sales to post‑sales to ensure a smooth customer onboarding experience

What you will bring

• 2+ years of experience in a customer‑facing technical role
• Passionate and hands on when it comes to helping customers realize success on the CodeRabbit platform
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Working experience with software development tools and platforms
• Comfortable working with commandline
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self‑motivation and eagerness to acquire new skills to solve new problems
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Bonus Points for

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. GitHub Actions)