Enterprise Solutions Engineer

Crunchbase; Illinois; Remote; USD 130,000 - 155,000; Full time

Job summary

Crunchbase is looking for an Enterprise Solutions Engineer to act as a product specialist and support clients through technical demonstrations and insights. You will collaborate with the sales and customer success teams to drive product adoption and ensure effective workflows, all while working in a remote-first culture.

Benefits

Competitive salary and equity

Flexible Paid Time Off (PTO)

Monthly fitness / mental health stipend

Incredible medical, vision and dental benefits

401(k) and Roth plans

Work from home allowance

Annual carbon offset

Matching charity contributions for Townhall awards

Qualifications

• 4+ years as a Solutions Engineer or Technical Account Manager.
• Able to troubleshoot at a technical level with customer tech teams.
• Comfortable presenting to C-Suite executives.

Responsibilities

• Collaborate across departments to ensure successful deal closures.
• Assist in completing RFPs and security questionnaires.
• Create impactful presentations and demos to support sales.

Skills

Communication

Troubleshooting

Technical Sales

Relationship Building

Tools

Salesforce

Google Office Suite

Job description

Crunchbase helps over 75 million people around the world connect with the companies and people that matter. Powered by best-in-class proprietary data, Crunchbase is democratizing access to opportunities so salespeople, entrepreneurs, investors, job seekers, and others can accelerate innovation for a better future. We’re proud to build intelligent products that shape how companies and people connect and enable them to communicate in a more meaningful way.

We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states :

California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, and Washington

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

Sales at Crunchbase

As an Enterprise Solutions Engineer, you will be the ultimate product specialist, working alongside sales and customer success to demonstrate the value of the Crunchbase platform through proof of concepts (POCs), demos, best practices sessions and technical evaluations. You will play a key role in completing requests for proposals (RFPs) and security questionnaires, building technical resources to empower the sales team, and identifying and resolving key technical objections. Your proactive collaboration across departments, including Revenue, Product Management, and Engineering, will be crucial in ensuring successful deal closures and renewals. Additionally, you will partner with clients’ sales operations / leadership teams to showcase ideal workflows and use cases with our Enterprise Solutions. This role will be split by the following : 40% Sales Engineering, 40% Solution Architecture / Customer Success, 20% Systems Engineering / Product Alignment.

What You’ll Do :

• Work alongside sales and customer success as the ultimate product specialist.
• Enable POC / POV execution from the technical side and leverage insights into data
• Create and deliver impactful presentations, white papers, product demos, sample solutions, and discussions to increase awareness and drive adoption of Crunchbase products.
• Assist in completing RFPs, including security questionnaires.
• Build technical resources that empower the sales team in competitive scenarios.
• Identify key technical objections and develop scalable strategies to resolve technical blockers.
• Proactively collaborate cross-functionally to overcome challenges and ensure successful deal closures.
• All technical pre / post-sales support. Includes customized application engineering and solutions, implementation, training, and maintenance. Assesses the application of firm products to meet customer needs.
• May help prepare product specifications for development and implementation of client solutions.
• Partner with clients’ leadership teams to showcase ideal workflows and use cases with our Enterprise Solutions.
• Synthesize customer feedback and interactions to identify common themes or opportunities.

What We’re Looking For :

• 4+ years of experience as a Solutions Engineer or Technical Account Manager.
• Ability to troubleshoot with customers at a technical level, including working with customers’ and prospects’ tech teams.
• Comfortable independently developing and implementing recommended approaches to sophisticated or ambiguous problems while making thoughtful trade-offs.
• Aptitude to learn about relational databases in Data Platforms and APIs using Python, Java, and Postman.
• Able to understand high-level system architecture and consider built-in trade-offs when building demos and solutions.
• Can develop relationships with all levels across the organization. You will be as comfortable talking or making a presentation to C-Suite executives as you would with developers or product managers.
• Excellent verbal and written communication skills.
• Proficient with Salesforce, Google Office Suite and other software tools.
• Knowledge of the SaaS enterprise software space, especially around sales tools such as HubSpot, Consensus, Outreach, Snowflake and Airtable.

You may also be entitled to receive equity and benefits.Salary Range$130,000—$155,000 USD

What Crunchbase Offers :

• Competitive salary and equity
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly fitness / mental health stipend
• 14 weeks of fully-paid time off for new parents
• Flexible Paid Time Off (PTO)
• Incredible medical, vision and dental benefits for employees and their families
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Annual carbon offset
• Matching charity contributions for our Townhall awards
• A team of creative, transparent entrepreneurs driven to accomplish our mission

At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application! Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

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Solution Engineer • Illinois, United States