Enterprise Solutions Architect

Tbwa Chiat/Day Inc; San Francisco, New York (CA, NY); On-site; USD 150,000 - 250,000; Full time

Job summary

An innovative startup is seeking a Solutions Architect to join their dynamic team. In this role, you will work closely with enterprise clients, managing complex deployments and ensuring customer success. You'll have the opportunity to influence product development and collaborate with various teams to enhance customer experiences. With a strong focus on technical sales and customer relationships, this position offers a chance to make a significant impact in a fast-paced environment. If you're passionate about driving customer success and enjoy tackling challenging projects, this role is perfect for you.

Benefits

Comprehensive health benefits

Flexible time off

Paid parental leave

Retirement planning options

Employee assistance program

One Medical membership

Culture of personal growth

Qualifications

• 5+ years in technical/customer-facing roles with SaaS products.
• Experience leading complex deployments in enterprise tech.

Responsibilities

• Manage deployments and relationships with strategic enterprise customers.
• Support sales and growth teams in maximizing customer value.

Skills

Technical Sales Engineering

Customer Relationship Management

SaaS Product Knowledge

Complex Deployment Management

Technical Communication

GTM Playbook Development

Education

Bachelor's Degree in a Relevant Field

Tools

Salesforce

NetSuite

Job description

New York City · Remote · San Francisco Bay Area

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

The Solutions Architecture team at Metronome is a technical group that sits at the intersection of Sales, Growth, Product, and R&D. We’re integral to things like:

• Helping the sales team close new customers, owning the technical aspects of the sales process.
• Ensuring those customers successfully deploy on Metronome.
• Supporting our Growth team in the technical aspects of maximizing long-term customer value and uncovering and closing upsell opportunities.
• Bridging between our customers and our product team to directly influence what we build.

As a member of the team, you’ll be focused on deploying and managing our most strategic enterprise customers. This entails deployments and customer relationships on the scale of our largest customers - like Confluent, Databricks, OpenAI, and Anthropic. These are long-term, complex, deep, and technical engagements with a lot of moving pieces. Expect these to be challenging growth opportunities with extremely high impact.

While you’ll be primarily focused on managing existing enterprise customers post-sales, our philosophy is that every Solutions Architect should have at least some exposure to the full customer lifecycle and the full range of customers we work with. Thus you’ll also have the opportunity to work on closing new business and managing smaller post-sales customers. The exact blend of responsibilities will depend on your skillset, appetite, and goals.

Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to influence our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

A few other bullet points:

• Educating our customers as an advisor to their monetization efforts. You'll become a world-class expert on software monetization and billing data management and consult with top product and engineering leaders on how to achieve major business goals.
• Bringing accounts to technical close and beyond. You'll navigate complex multi-party sales and design joint integration architectures with our customers' Engineering teams. You'll help buyers understand how Metronome can accelerate their business while fitting into their technical stack with minimal effort. You’ll lead complex enterprise deployments and partner with the Growth team to maximize the value our customers get from Metronome.
• Partner with our Growth, Engineering, and Product teams. As the primary conduit between GTM and Engineering, you'll gather and prioritize feedback from prospective customers. You'll be a major input into our product roadmap and collaborate with our Growth team to ensure smooth deployments.

Qualifications

This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (e.g. roles like sales engineering, solutions architecture, deployments, etc).
• Experience leading complex deployments with enterprise tech companies
• Experience in fast-moving startup environments that value high agency
• Ability to swiftly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders
• Excitement for building and improving GTM playbooks and processes

Bonus

• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles
• Sales experience, particularly selling to technical buyers in engineering and product organizations or selling as an early employee at a startup
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts

Compensation

The estimated base salary range for this role is $150,000 - $250,000+. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, incentive pay, comprehensive health benefits, and other benefits listed below.

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
• Paid parental leave
• FSA (Flexible spending account)
• Retirement planning - Traditional and ROTH 401(k)
• Flexible time off
• Employee assistance program (mental health benefits)
• Culture where personal growth is highly valued

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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We have a preference for this role to be based in either San Francisco or New York. Which locations are you open to? *

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