Enterprise Social Media Strategist

Montana-Dakota Utilities Co.; Eagle (ID); Hybrid; USD 73,000 - 101,000; Full time

Job summary

Montana-Dakota Utilities Co. seeks a senior social media leader to drive enterprise communications for MDU Resources and its family of companies, ensuring brand alignment and cybersecurity governance.

You will develop and execute comprehensive social media strategies, manage all platforms, monitor customer messages, and coordinate with CXT and EIT to deliver timely, accurate responses and crisis communications when needed.

Qualifications

• Must possess a working knowledge of communications, marketing and digital media at a level normally acquired through the completion of a bachelor’s degree in communications, marketing, journalism or a related field;
• Three years of experience in social media management, digital communications or a related discipline.
• Demonstrated experience managing and producing content for enterprise-level social media platforms, including all aspects of content development: design, production and copywriting, audience engagement, and analytics reporting in a corporate or regulated environment.

Responsibilities

• Develop and implement comprehensive social media strategies aligned with corporate and operating company objectives.
• Manage and maintain all social media platforms, ensuring consistent messaging, tone and brand alignment.
• Monitor, respond to and manage customer messages and comments in a timely manner, working closely with the Customer Experience team (CXT) to ensure accurate and customer-focused responses.
• Develop and maintain bot responses to maximize customer satisfaction and support the CXT.
• Develop and maintain integrated social media content calendars.
• Create and publish engaging content across platforms.
• Performs other tasks and special projects as assigned.

Skills

Social media management

Digital communications

Content development

Analytics reporting

Crisis communications

Adobe Creative Cloud

Education

Bachelor’s degree in communications/marketing/journalism

Tools

Adobe Creative Cloud

Job description

Montana-Dakota Utilities Co. seeks a senior social media leader to drive enterprise communications for MDU Resources and its family of companies, ensuring brand alignment and cybersecurity governance.

You will develop and execute comprehensive social media strategies, manage all platforms, monitor customer messages, and coordinate with CXT and EIT to deliver timely, accurate responses and crisis communications when needed.