Enterprise Services Manager - VDI, Endpoint & M365

Community Health System Services LLC

Oregon

Hybrid

USD 120,000 - 155,000

Full time

5 days ago

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Job summary

Xtensys is a rapidly growing managed service provider delivering technology solutions to health systems, starting in NY and expanding nationwide. The Enterprise Services Manager will lead the engineering teams responsible for designing, implementing, and operating enterprise endpoints, VDI/DaaS, and Microsoft 365 environments to ensure reliability, security, and compliance across healthcare clients.

You will set technical standards, oversee vendor relationships, and drive projects with ITIL v4

Qualifications

Experience leading enterprise engineering teams and projects.
Strong ITIL v4 knowledge and change management.
Healthcare security/compliance experience (HIPAA, SOC 2).
Vendor and licensing management experience.
Automation and scripting with PowerShell.

Responsibilities

Lead the Enterprise Services engineering org through Supervisors, including hiring, coaching, performance management, and workforce planning.
Own the reliability, security, capacity, and lifecycle of enterprise endpoint, VDI/DaaS, and Microsoft 365 platforms across Xtensys and supported healthcare customers.
Set and enforce technical standards, architecture direction, and operating procedures, ensuring alignment with ITIL v4, change management, and Xtensys security and compliance requirements (HIPAA, SOC 2).
Serve as the senior escalation point and provide Level 3 leadership for complex, high-impact incidents and problems affecting enterprise platforms, coordinating across teams and vendors to restore service and prevent recurrence.
Oversee design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions, including capacity planning, performance optimization, patch and vulnerability compliance, and endpoint security.
Champion automation and standardization across platforms using tools such as Intune, ManageEngine, Active Directory/Group Policy, and PowerShell to improve repeatability, resilience, and operational maturity.
Plan and govern projects, upgrades, and migrations, including scope, risk, testing, rollback, and production validation for engineering changes, and develop technical roadmaps.
Manage vendor, licensing, and renewal relationships (e.g., Microsoft, Omnissa/Citrix, and endpoint and virtualization vendors), optimizing cost, value, and roadmap alignment.
Define and report on key metrics for platform performance, stability, security, and improvement, using data to drive accountability and continual service improvement.
Partner with Service Desk, Field Services, Reliability Operations, Identity, and Security teams to ensure clear ownership, escalation paths, documentation, and operational readiness for supported services.