Enterprise Service Onboarding Director

parts source; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity/ownership

401k match

Health benefits

Debt reduction program

Job summary

PartsSource is seeking a Service Practice Director to own onboarding strategy and execution across our Services programs for healthcare equipment management. You will design end-to-end onboarding, create playbooks, and set standards that scale across sites.

Lead a delivery team, manage capacity, partner with Sales, Customer Success, and Product, and drive measurable outcomes, clinical credibility, and customer satisfaction.

Qualifications

• 10+ years of experience in implementation, onboarding, transition management, customer success, or service delivery, including leading complex launches.
• Proven success building a repeatable practice, methodology, or operating standard.
• Proven expertise in healthcare, healthcare technology management, managed services, or comparable outsourced service environments.
• Strong program and project management discipline, with ability to run multiple concurrent transitions to defined timelines and quality bars.
• Excellent executive communication, stakeholder management, and change leadership across customer and internal audiences.
• Track record of leading through influence across sales, operations, and customer success functions.

Responsibilities

• Define, document, and maintain the end-to-end onboarding standard for all Services programs from signed agreement through go live and handoff to ongoing Account Management.
• Design the lifecycle as a repeatable system with clear entry and exit criteria.
• Create playbooks, checklists, timelines, and enablement materials for consistent launches.
• Set the customer experience standard and ensure adherence across complexity and geography.

Skills

Leadership

Program management

Healthcare industry knowledge

Stakeholder management

Change management

Executive communication

Job description

PartsSource is seeking a Service Practice Director to own onboarding strategy and execution across our Services programs for healthcare equipment management. You will design end-to-end onboarding, create playbooks, and set standards that scale across sites.

Lead a delivery team, manage capacity, partner with Sales, Customer Success, and Product, and drive measurable outcomes, clinical credibility, and customer satisfaction.