Enterprise Service Desk Analyst - Hybrid (DoD Secret)

CACI International Inc.; Oklahoma City (OK); Hybrid; USD 23,000 - 33,000; Full time

Job summary

CACI International Inc. is seeking an Enterprise Service Desk Support Analyst to back our ESD Technicians, resolving technical issues and guiding newer staff. The role supports a 24/7 environment with a Monday–Friday 0800–1630 schedule and potential for hybrid work.

You will leverage your ServiceNow and imaging expertise to maintain high service quality, provide mentorship, and ensure reliable incident handling for DoD environments.

Qualifications

• Capable of obtaining and maintaining a DoD Secret Clearance (per requirement).
• Experience supporting office environments with diverse technologies and users.
• Familiar with Service Desk operations, basic troubleshooting and ticket handling.
• DoD 8570/8140 baseline certifications (Security+ CE, CASP+, CISSP, etc.).

Responsibilities

• Provide frontline technical support to Enterprise Service Desk Technicians.
• Resolve technical challenges across tools and technologies used by technicians.
• Provide on‑the‑job training and mentorship to new technicians.
• Serve as a subject matter expert and contribute to knowledge development.

Skills

DoD Clearance

Service Desk

ServiceNow

Windows imaging

VTC management

Mentorship

Education

High School diploma

Bachelor's degree substitution

Tools

ServiceNow

Job description

CACI International Inc. is seeking an Enterprise Service Desk Support Analyst to back our ESD Technicians, resolving technical issues and guiding newer staff. The role supports a 24/7 environment with a Monday–Friday 0800–1630 schedule and potential for hybrid work.

You will leverage your ServiceNow and imaging expertise to maintain high service quality, provide mentorship, and ensure reliable incident handling for DoD environments.