Secret-Cleared Enterprise Service Desk Technician (Hybrid)

CACI International Inc; Bellevue Second IV Precinct (NE); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Wellness

Financial planning

Retirement

Family support

Continuing education

Time off benefits

Job summary

CACI International Inc is seeking outstanding IT candidates to support the SIPRNet customer service capability under the EITaaS contract with the DoD. The role focuses on delivering high‑quality service desk support in a secure environment, with 24/7 operations at a base facility.

The position offers shifting options (days, weekends, swing) and potential hybrid work off‑base in Oklahoma City, with opportunities to grow through knowledge management, ServiceNow tooling, and cross‑training across

Qualifications

• Ability to obtain/maintain a Secret clearance.
• Strong verbal and written communication skills.
• Experience with end-user devices and support tools.

Responsibilities

• Provide advanced technical support and timely issue resolution.
• Actively manage incidents from start to finish with proper escalation.
• Develop and update knowledge base articles to aid self-service.
• Utilize ServiceNow for incident tracking, tickets, and reporting.
• Participate in cross-training to share expertise with the team.

Skills

End-user support

ServiceNow familiarity

Incident management

Effective communication

Education

High School diploma

Tools

ServiceNow

Job description

CACI International Inc is seeking outstanding IT candidates to support the SIPRNet customer service capability under the EITaaS contract with the DoD. The role focuses on delivering high‑quality service desk support in a secure environment, with 24/7 operations at a base facility.

The position offers shifting options (days, weekends, swing) and potential hybrid work off‑base in Oklahoma City, with opportunities to grow through knowledge management, ServiceNow tooling, and cross‑training across