Enterprise Service Desk Specialist - Tech Support & Training

CACI; Oklahoma City (OK); Hybrid; USD 28,000 - 34,000; Full time

Job summary

CACI seeks an Enterprise Service Desk (ESD) Support Analyst to deliver frontline IT assistance under the EITaaS contract with the DoD. You will support ESD Technicians, troubleshoot a broad range of tools and applications, and share expertise to improve service quality.

The role operates on a Monday–Friday 0800-1630 schedule with potential for hybrid work. You will use ServiceNow for incident tracking, image Windows workstations, manage VTC displays, and mentor junior staff.

Qualifications

• DoD Secret clearance required.
• High School diploma and 6+ years of technical experience (Bachelor’s may substitute 5 years).
• Experience supporting office environments with networks, desktops and applications.
• Familiarity with Service Desk operations and ticketing.

Responsibilities

• Provide frontline technical support and mentorship to ESD Technicians.
• Resolve technical issues across a wide range of tools and technologies.
• Utilize ServiceNow for incident tracking and reporting to ensure documentation and efficiency.
• Image Windows workstations, patching and security configurations.
• Manage VTC and conference room displays and resources.

Skills

Customer service

Tech support

ServiceNow

Imaging Windows

VTC management

Education

High School diploma

Bachelor's degree substitution

Tools

ServiceNow

Job description

CACI seeks an Enterprise Service Desk (ESD) Support Analyst to deliver frontline IT assistance under the EITaaS contract with the DoD. You will support ESD Technicians, troubleshoot a broad range of tools and applications, and share expertise to improve service quality.

The role operates on a Monday–Friday 0800-1630 schedule with potential for hybrid work. You will use ServiceNow for incident tracking, image Windows workstations, manage VTC displays, and mentor junior staff.