Senior Hybrid Implementation & Escalations Engineer

LoanPro; Farmington (UT); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental 80%

Paid time off & Holidays

HSA & 401K Match

Wellness Rewards & EAP

Job summary

LoanPro is seeking an Implementation & Escalations Engineer in Farmington, UT. The role focuses on maximizing the LMS platform value via extensions, data transfers, and integrations with Footprint, Taktile, and Workato.

You’ll handle highly escalated incidents, provide expert troubleshooting, and coordinate with Product, Engineering, and Support to ensure customer success. Onsite work is required initially to train in person.

Qualifications

• 3+ years of experience in technical support, solutions engineering, or customer success, preferably within loan management or financial services software.
• Demonstrated expertise in troubleshooting complex issues across integrated platforms, including LMS, Workato, and APIs.
• Proven ability to manage high-priority escalations from intake to resolution while collaborating with Product, Engineering, and Support.
• Strong analytical and problem-solving skills, with ability to define KPIs and drive data-based decisions.

Responsibilities

• Take ownership of deep learning about our software, its functions, and how it fulfills customer needs.
• Develop and implement custom product extensions to meet complex customer workflow and reporting requirements.
• Automate and optimize internal and external processes using product extensions and integrated platforms to drive efficiency.
• Own and resolve high-priority, escalated tickets related to product extension functionality and integration failures.
• Apply expert-level troubleshooting to diagnose issues across core platform, extensions, and integrated systems.
• Partner with Product, Engineering, and Support to investigate and resolve customer-impacting problems and inform roadmap.
• Mentor Technical Success team members to deepen technical knowledge of product extensions.
• Collaborate with Product Management to ensure escalated issues inform product roadmap.

Skills

Troubleshooting

LMS integration

Workato integration

APIs

Escalation management

Cross-functional collaboration

Mentoring

Data-driven decisions

Education

Bachelor’s degree in Computer Science, Engineering, Finance, or related field

Master’s degree

Tools

Footprint

Taktile

Workato

APIs

Job description

LoanPro is seeking an Implementation & Escalations Engineer in Farmington, UT. The role focuses on maximizing the LMS platform value via extensions, data transfers, and integrations with Footprint, Taktile, and Workato.

You’ll handle highly escalated incidents, provide expert troubleshooting, and coordinate with Product, Engineering, and Support to ensure customer success. Onsite work is required initially to train in person.