Enterprise SaaS Support Analyst

CENTRL; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

CENTRL is seeking a customer support specialist to respond to product functionality and technical support requests for our enterprise clients. You will troubleshoot and collaborate with our engineering teams, helping to refine support processes and measure customer support metrics.

Join CENTRL to support a leading AI-powered risk and compliance platform used by financial institutions worldwide, within a fast-paced, collaborative culture focused on client delight.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 1-3 years of experience in customer service for SaaS application support.
• Excellent technical aptitude and problem-solving skills.

Responsibilities

• Respond to product functionality and technical support requests for enterprise clients.
• Perform troubleshooting and collaborate with internal engineering teams.
• Help develop support processes and customer support metrics.

Skills

Technical aptitude

Problem-solving

Education

Bachelor's degree or equivalent practical experience

Job description

CENTRL is seeking a customer support specialist to respond to product functionality and technical support requests for our enterprise clients. You will troubleshoot and collaborate with our engineering teams, helping to refine support processes and measure customer support metrics.

Join CENTRL to support a leading AI-powered risk and compliance platform used by financial institutions worldwide, within a fast-paced, collaborative culture focused on client delight.