Customer Support Analyst - Morning Shift (Fully Remote)
CENTRL
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Job summary
CENTRL is seeking a customer support specialist to respond to product functionality and technical support requests for our enterprise clients. You will troubleshoot and collaborate with our engineering teams, helping to refine support processes and measure customer support metrics.
Join CENTRL to support a leading AI-powered risk and compliance platform used by financial institutions worldwide, within a fast-paced, collaborative culture focused on client delight.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 1-3 years of experience in customer service for SaaS application support.
- Excellent technical aptitude and problem-solving skills.
Responsibilities
- Respond to product functionality and technical support requests for enterprise clients.
- Perform troubleshooting and collaborate with internal engineering teams.
- Help develop support processes and customer support metrics.
Skills
Education
Job description
- Respond to product functionality and technical support requests for enterprise clients.
- Perform troubleshooting and collaborate with internal engineering teams.
- Help develop support processes and customer support metrics.
Qualifications:
- Bachelor's degree or equivalent practical experience.
- 1-3 years of experience in customer service for SaaS application support.
- Excellent technical aptitude and problem-solving skills.
About CENTRL:
- AI-powered risk and compliance platform for financial institutions worldwide.
- Collaborative, dynamic, fast-paced culture focused on innovation and client delight.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
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