Enterprise SaaS Customer Success Manager

Spellbook; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Mental health support

Generous time off

Company-paid meals

Wellness allowance

Parental leave top-ups

Job summary

Spellbook is seeking a proactive Customer Success Manager to drive value for mid-market and enterprise clients. You will own onboarding, adoption, and ongoing success, ensuring strong ROIs and high retention.

The ideal candidate brings 2–3 years in SaaS customer success or sales, excels at objection handling, and can design effective QBRs and campaigns to engage customers. Join a fast-paced startup with growth opportunities and a focus on client outcomes.

Qualifications

• 2–3 years of customer success, account management, or sales experience in a SaaS startup.
• Proven success managing mid-market and enterprise accounts.
• Strong sales acumen and objection-handling skills.
• Excellent communication and relationship-building abilities.
• Experience creating QBRs and email campaigns to engage customers.
• Data-savvy, able to generate insights and demonstrate ROI.
• Problem-solving skills for technical challenges.
• Adaptability and independence in a fast-paced startup environment.
• Familiarity with HubSpot and Stripe.

Responsibilities

• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
• Build strong relationships with key stakeholders to drive satisfaction and loyalty.
• Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
• Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
• Address objections and clearly articulate the ROI of Spellbook’s solutions.
• Design and send targeted emails to engage legal professionals resistant to traditional meetings.
• Deliver tailored presentations and product demonstrations to meet client needs.
• Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
• Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
• Troubleshoot technical issues, collaborating with support and product teams to resolve them.
• Act as the customer’s advocate, providing feedback to internal teams to improve our product.
• Perform other duties as assigned to support the organization’s needs, consistent with the scope and level of this role.

Skills

Customer success

Account management

SaaS sales

Objection handling

Communication

Data-driven insights

ROI demonstration

HubSpot

Stripe

Tools

HubSpot

Stripe

MixPanel

Job description

Spellbook is seeking a proactive Customer Success Manager to drive value for mid-market and enterprise clients. You will own onboarding, adoption, and ongoing success, ensuring strong ROIs and high retention.

The ideal candidate brings 2–3 years in SaaS customer success or sales, excels at objection handling, and can design effective QBRs and campaigns to engage customers. Join a fast-paced startup with growth opportunities and a focus on client outcomes.