Enterprise Retention Leader

Goosehead Insurance; Dallas, Fort Worth (TX, TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Disability insurance

Life insurance

Dental insurance

401K matching

Employee stock purchase plan

Paid holidays

Job summary

Goosehead Insurance in Dallas is seeking a Manager – Enterprise Retention to lead a high-performing team focused on preserving client relationships and driving long-term policy retention. You will provide strategic direction, operational oversight, and coaching to ensure compliant, consultative client experiences.

This role partners with senior leadership to implement new processes, support pilots, and align retention initiatives with company goals, HR, and carrier relations.

Qualifications

• Proven ability to lead high performing teams.
• Experience coaching and developing staff.
• Experience designing and executing retention strategies.

Responsibilities

• Lead, coach, and develop team members to ensure high-quality retention interactions.
• Oversee daily operations, including queue management and workload distribution.
• Ensure adherence to compliance standards and documentation requirements.
• Support escalated client situations requiring advanced problem-solving or negotiation.
• Collaborate with internal partners to refine workflows and training programs.
• Drive continuous improvement through process optimization and technology adoption.
• Monitor and report on retention metrics, productivity, quality, and satisfaction.
• Foster a positive, accountable, growth-oriented team culture.

Skills

Leadership

Coaching

Retention strategy

Cross-functional collaboration

Data-driven decisions

Compliance

Job description

Goosehead Insurance in Dallas is seeking a Manager – Enterprise Retention to lead a high-performing team focused on preserving client relationships and driving long-term policy retention. You will provide strategic direction, operational oversight, and coaching to ensure compliant, consultative client experiences.

This role partners with senior leadership to implement new processes, support pilots, and align retention initiatives with company goals, HR, and carrier relations.