Enterprise Resilience Consultant

bcbsmn; Eagan (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

Blue Cross and Blue Shield of Minnesota is seeking an experienced Enterprise Resilience Consultant to strengthen our ability to anticipate, prepare for, respond to, and recover from operational disruptions. You will partner with business leaders to conduct business impact analysis, develop continuity plans, and lead exercises.

This role requires 3+ years of relevant experience, strong analytical and communication skills, and practical understanding of resilience programs within a complex

Qualifications

• 3+ years of enterprise resilience or continuity experience in a professional setting.
• Bachelor's degree required; relevant certifications welcomed.
• Strong written and verbal communication with governance experience.

Responsibilities

• Develop, maintain, and improve recovery plans with stakeholders and program standards.
• Identify risks, gaps, dependencies, and opportunities to strengthen resilience.
• Lead exercises, testing, and validation; coordinate action plans and governance.
• Provide guidance on planning requirements and governance to leadership and vendors.
• Support incident, crisis, and recovery activities and maintain documentation.

Skills

Enterprise resilience

Communication skills

Analytical thinking

Organizational skills

Project coordination

Education

Bachelor's degree

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have

The Enterprise Resilience Consultant will help strengthen the organization's ability to anticipate, prepare for, respond to, and recover from operational disruptions. As part of the Enterprise Resilience Program, this role will partner with business leaders to conduct business impact analysis, develop and maintain continuity plans, facilitate exercises, and identify opportunities to improve organizational resilience.

The successful candidate will serve as a business continuity subject matter expert, providing guidance on recovery requirements, continuity strategies, and resilience best practices. They will independently manage continuity planning activities, support program governance and reporting, and drive continuous improvement across business continuity processes. They will also demonstrate knowledge of industry metrics and reporting requirements in regulated industries. The ideal candidate will bring strong analytical, organizational, and communication skills, along with practical experience supporting resilience programs in a complex business environment.

In addition, this role will support the Crisis Management Program by coordinating preparedness activities, documenting decisions and action items during crisis events and exercises, maintaining response documentation, and assisting crisis leadership with operational and administrative activities.

This position is intended for an experienced continuity professional with 3 or more years of relevant experience. Candidates are expected to have a working knowledge of enterprise resilience principles and the ability to independently perform core continuity activities with minimal supervision.

What You'll Do

• Develop, maintain, and continuously improve recovery plans with stakeholders, ensuring accuracy, completeness, and alignment with program standards and requirements.
• Identify risks, dependencies, capability gaps, single points of failure, and opportunities to improve resilience posture.
• Partner with stakeholders to identify critical needs and dependencies to establish recovery requirements, objectives, and strategies that support organizational needs.

How You'll Do It

• Lead exercises, testing, and validation activities; evaluate results, identify gaps and improvement opportunities, and drive corrective actions through completion.
• Monitor program compliance, metrics, reporting, milestones, and action plans.
• Provide consultation and guidance to stakeholders, leadership, and vendors regarding planning requirements, practices, and program standards.
• Maintain documentation, repositories, inventories, reporting, and supporting materials required for governance, audit, risk, regulatory, and compliance activities.
• Support risk identification activities by assessing potential disruptions that could impact critical business functions or third-party providers.
• Identify and implement improvements to program processes, testing methodologies, reporting, and governance.
• Support incident, crisis, and recovery activities by coordinating activation, response, documentation, and follow-up.
• Providing on-call support events and activations as required.
• Perform additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 3+ years of related Enterprise Resilience professional experience.
• Bachelor's degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Preferred Skills & Experience

• Demonstrated experience conducting Business Impact Analysis, developing and remediating business continuity plans, and developing and maintaining metrics for all associated program activities.
• Experience facilitating meetings, workshops, exercises, or stakeholder engagements.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Experience documenting procedures, processes, plans, and operational requirements.
• Ability to effectively manage multiple priorities and deadlines.
• Strong oral and written communication and presentation skills.
• Skilled at creative, critical and analytical thinking, decision making and problem solving.
• Demonstrated understanding of standards and deliverables to ensure integrity of the enterprise resilience process.
• Strong human relations skills to effectively interact with leadership and management, peers, business partners and vendors.
• Demonstrated skills at hands-on communication, collaborat