Enterprise Quality Program Coordinator

BPA Health; Boise, Northern (ID, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

BPA Health in Boise, ID, is hiring a Quality Management Coordinator to connect enterprise quality priorities with day-to-day work. You will coordinate governance, measure quality performance, and develop dashboards for leadership insight.

Responsibilities include maintaining policy and document control, handling audits and regulatory review preparation, and coordinating appeals, complaints and FWA processes. This role emphasizes organizational impact and process improvement.

Qualifications

• Bachelor’s degree in healthcare administration, quality management, public health, business administration or related field preferred.
• Two or more years of experience in healthcare quality management support, performance improvement, compliance or administration.
• Experience measuring and reporting quality, including maintaining dashboards, interpreting performance indicators and identifying improvement opportunities.
• Experience supporting cross-functional initiatives with an enterprise-wide quality mindset.
• Behavioral health or healthcare experience preferred.

Responsibilities

• Coordinate the annual Enterprise Quality Plan, work plan and related improvement initiatives.
• Maintain schedules, priorities, assignments and supporting documentation.
• Monitor progress and proactively follow up on outstanding quality commitments.
• Support cross-functional quality and process-improvement initiatives.
• Support the Director of Internal Growth & Retention and Integrator in executing enterprise quality priorities.
• Coordinate the Quality Management Committee and other assigned governance meetings.
• Prepare agendas, reports, meeting materials and minutes.
• Maintain committee decisions, records and historical documentation.
• Track action items, responsible owners and due dates through completion.
• Compile, validate and maintain enterprise quality measures, Scorecards and dashboards.
• Monitor performance indicators and identify trends, risks, gaps and improvement opportunities.
• Translate dashboard results into clear insights that help leaders understand organizational performance and determine appropriate next steps.
• Prepare recurring quality reports and support development of the Annual Quality Plan and Annual Quality Report.
• Ensure quality information is accurate, timely and useful for organizational decision-making.
• Maintain quality plans, regulatory records and audit-supporting documentation.
• Maintain the Disaster Recovery and Business Continuity Plan.
• Coordinate documentation for audits, accreditation, contracts and regulatory reviews.
• Keep quality program records organized, current, accessible and audit-ready.
• Coordinate the intake, tracking and documentation of appeals, complaints, grievances and FWA referrals.
• Monitor required timelines, communications and follow-up activities.
• Prepare documentation and materials supporting committee review, investigation and resolution.
• Maintain complete records and protect confidential and sensitive information.
• Maintain enterprise policies, procedures, standards and related controlled documents.
• Coordinate review, revision and approval workflows.
• Manage version control, revision history, retention and archiving.
• Ensure current approved documents are accessible and connected to related processes and standard operating procedures.
• Support leaders in meeting organizational documentation standards.
• Support enterprise process-improvement and audit-readiness initiatives.
• Coordinate assigned quality projects and organizational priorities.
• Maintain quality records in accordance with organizational, contractual and regulatory requirements.
• Perform other duties as assigned.
• Success in this position is demonstrated when: The Enterprise Quality Program is organized, measurable and progressing according to plan.
• Leaders have accurate dashboards and understand what the quality data indicates about performance, risk and improvement opportunities.
• Quality governance committees operate efficiently, with complete documentation and timely follow-through.
• Regulatory and quality documentation remains current, organized and audit-ready.
• Appeals, complaints and FWA matters are coordinated accurately and within required timelines.
• Policies and controlled documents are current, approved, accessible and connected to related processes and standard operating procedures.
• Cross-functional quality initiatives are supported through proactive coordination, communication and execution.

Skills

Quality management

Data analysis

Dashboard reporting

Project coordination

HIPAA knowledge

Education

Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Job description

BPA Health in Boise, ID, is hiring a Quality Management Coordinator to connect enterprise quality priorities with day-to-day work. You will coordinate governance, measure quality performance, and develop dashboards for leadership insight.

Responsibilities include maintaining policy and document control, handling audits and regulatory review preparation, and coordinating appeals, complaints and FWA processes. This role emphasizes organizational impact and process improvement.