Enterprise Program Manager – Customer Success & ROI

CUBEX

United States

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Open PTO

Medical, dental, vision

Health Savings Account

Flexible Spending Accounts

401(k) with Safe Harbor

Long-term disability

Life insurance

Job summary

Cubex is seeking a Program Manager to join the Corporate Sales POD. You will own program health, adoption, and optimization across the POD's portfolio of parent-account logos—ensuring every logo realizes measurable value and stays renewal-ready.

The role collaborates with the Corporate Sales Director and Program Development Representative to drive ROI, executive reviews, and health checks across regional CSM teams, aligning optimization work to enterprise goals.

Qualifications

5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech.
Demonstrated success driving adoption, optimization, and value realization for multi-site customers.
Strong ability to build and present ROI, health-scoring, and program-impact narratives.
Excellent stakeholder management with clinical and administrative audiences.

Responsibilities

Own program health, adoption, and utilization across the POD's assigned parent-account logos.
Translate regional CSM practice health checks and optimization findings into an enterprise program view by parent account.
Drive remediation and optimization plans that improve customer health scores and operational outcomes.
Maintain a live view of program adoption and ROI for customers and internal stakeholders.
Lead Executive Business Reviews (EBRs), ROI validation, and clinical/financial benchmarking.
Quantify and communicate customer value impact across financial, operational, and regulatory dimensions.