Enterprise Platform Delivery Lead (ServiceNow Transformation)

Beacon Hill; Menomonee Falls (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Leave programs

Job summary

Beacon Hill is seeking an experienced project leader to guide a large-scale enterprise technology transformation focused on ServiceNow environments. You will drive strategy and hands-on execution, navigate complex stakeholder groups, and manage portfolios from planning to delivery.

This role offers significant visibility with senior leadership and opportunities to influence governance practices and enterprise technology standards across the organization.

Qualifications

• Experience leading large-scale technology projects or enterprise programs.
• Strong background delivering ServiceNow implementations, migrations, upgrades, or platform consolidations.
• Ability to manage multiple workstreams while balancing scope, budget, schedule, risk, and quality.

Responsibilities

• Lead enterprise-scale ServiceNow initiatives across planning, delivery, and closure.
• Develop roadmaps, forecasts, and delivery plans for programs.
• Create executive dashboards and governance materials for senior leadership.
• Coordinate cross-functional teams, vendors, and partners throughout delivery lifecycle.
• Support governance, and drive adoption of PM standards and tools.

Skills

ServiceNow leadership

Stakeholder management

Executive communication

Enterprise project delivery

Education

PMP certification

Tools

Microsoft Project

Job description

Summary

We're seeking an experienced project leader to guide a large-scale enterprise technology transformation focused on the implementation, consolidation, and optimization of ServiceNow environments. This highly visible role combines strategic leadership with hands-on project execution, requiring someone who can successfully navigate complex stakeholder groups, manage large project portfolios, and drive technology initiatives from planning through delivery. If you enjoy leading cross-functional teams, influencing executive decision-making, and delivering impactful enterprise programs, this is an exciting opportunity to make a lasting impact.

About the Opportunity

This opportunity offers the chance to lead a significant enterprise platform initiative within a large, complex organization. You'll play a central role in bringing together technology teams, business leaders, and external partners to deliver a unified ServiceNow solution that supports long-term operational goals. Beyond project delivery, you'll help strengthen governance practices, improve project management processes, and contribute to the evolution of enterprise technology standards. The role provides substantial visibility with senior leadership and meaningful influence across the organization.

What You'll Do

ServiceNow Transformation Leadership

• Lead enterprise-scale ServiceNow implementation, migration, and consolidation initiatives.
• Drive project execution from planning and requirements through deployment and project closure.
• Coordinate technical teams, business stakeholders, vendors, and consulting partners throughout the delivery lifecycle.
• Ensure project outcomes align with operational and business objectives.

Program Delivery & Governance

• Oversee project scope, schedule, budget, resource planning, risks, and dependencies.
• Develop project roadmaps, work breakdown structures, forecasts, and delivery plans.
• Create executive dashboards, governance materials, and status reporting.
• Facilitate steering committee meetings and support leadership decision‑making.

Stakeholder Engagement & Change Enablement

• Build trusted relationships with executives, business leaders, and technology teams.
• Manage escalations, remove obstacles, and drive issue resolution.
• Support adoption of project management standards, tools, and processes.
• Help teams navigate organizational change associated with enterprise platform initiatives.

Continuous Improvement

• Enhance PMO standards, governance frameworks, and delivery methodologies.
• Identify opportunities for process improvement and operational efficiency.
• Support mentoring, training, and knowledge sharing across project teams.

What You Bring

• Experience leading large-scale technology projects or enterprise programs.
• Strong background delivering ServiceNow implementations, migrations, upgrades, or platform consolidation initiatives.
• Ability to manage multiple project workstreams while balancing scope, budget, schedule, risk, and quality objectives.
• Experience working with executive stakeholders and presenting in governance or steering committee settings.
• Strong communication, facilitation, and leadership skills.
• Familiarity with project planning, estimation, and work breakdown structure development.
• Experience coordinating internal teams, consulting partners, and third-party vendors.
• Proficiency with enterprise project management and collaboration tools, including Microsoft Project and related technologies.
• PMP certification or comparable project management credentials are highly valued.

Nice to Have

• Healthcare technology or regulated-industry project experience.
• Previous ownership of ServiceNow transformation programs within large organizations.
• PMO leadership, governance, or project portfolio management experience.
• Exposure to organizational change management practices.
• Experience mentoring project managers, coordinators, or business analysts.
• Knowledge of project portfolio planning and resource management platforms.

Why This Opportunity Stands Out

• Lead a high-profile enterprise ServiceNow transformation initiative.
• Work directly with executive leadership and key organizational stakeholders.
• Influence project governance, delivery standards, and operational best practices.
• Drive meaningful change within a complex technology environment.
• Own a program with significant business visibility and long-term organizational impact.

Benefits

• medical
• dental
• vision
• federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

Equal Opportunity & Legal

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.