Enterprise Operations Manager, Patient Support

3M HEALTHCARE; East Hanover (NJ); On-site; USD 98,300 - 174,200; Full time

Job summary

Novartis East Hanover, NJ is seeking a Manager, Enterprise Operations Support to enhance PSC processes, including intake, case management, coverage, and access. You’ll partner with PSC Program Management and cross-functional NPS teams to map processes and drive efficiency.

Relocation may be possible with approvals. The role emphasizes enterprise process design, program transitions, and new launch planning with internal stakeholders across DSTs, Platform Strategy and Launch Excellence.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Three years of pharmaceutical, life sciences consulting and/or pharmaceutical vendor experience.
• Experience in a pharmaceutical contact center.
• Strong interpersonal, communication, influencing and analytical skills.
• Ability to manage multiple projects and consistently meet deadlines.
• Understanding of patient access and reimbursement services, including prior authorization and appeals.
• Knowledge of HIPAA and patient privacy policies.

Responsibilities

• Creating and optimizing PSC processes through process mapping and best practices.
• Supporting operational agenda for program transitions, new launches, technologies, and capabilities.
• Collaborating with DSTs, Launch Excellence, and Platform Strategy to execute transitions and launch planning.
• Applying an enterprise lens to PSC processes to drive efficiency.
• Creating operational process maps for PSC and coordinating with matrixed partners.
• Participating in Go‑To‑Market and NPS meetings to translate requirements into PSC needs.
• Ensuring efficient PSC processes across intake, case management, coverage and access.
• Supporting the roadmap for the Enterprise Operations Support team to scale and realize efficiencies.
• Collaborating with PSC Program Management and other NPS functions.

Skills

Interpersonal skills

Communication

Analytical skills

Project management

Deadline driven

Proactive problem solving

Education

Bachelor's Degree

Advanced degree preferred

Job description

Novartis East Hanover, NJ is seeking a Manager, Enterprise Operations Support to enhance PSC processes, including intake, case management, coverage, and access. You’ll partner with PSC Program Management and cross-functional NPS teams to map processes and drive efficiency.

Relocation may be possible with approvals. The role emphasizes enterprise process design, program transitions, and new launch planning with internal stakeholders across DSTs, Platform Strategy and Launch Excellence.