Manager, Enterprise Operations

3M HEALTHCARE; East Hanover (NJ); On-site; USD 98,300 - 174,200; Full time

Job summary

Novartis East Hanover, NJ is seeking a Manager, Enterprise Operations Support to enhance PSC processes, including intake, case management, coverage, and access. You’ll partner with PSC Program Management and cross-functional NPS teams to map processes and drive efficiency.

Relocation may be possible with approvals. The role emphasizes enterprise process design, program transitions, and new launch planning with internal stakeholders across DSTs, Platform Strategy and Launch Excellence.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Three years of pharmaceutical, life sciences consulting and/or pharmaceutical vendor experience.
• Experience in a pharmaceutical contact center.
• Strong interpersonal, communication, influencing and analytical skills.
• Ability to manage multiple projects and consistently meet deadlines.
• Understanding of patient access and reimbursement services, including prior authorization and appeals.
• Knowledge of HIPAA and patient privacy policies.

Responsibilities

• Creating and optimizing PSC processes through process mapping and best practices.
• Supporting operational agenda for program transitions, new launches, technologies, and capabilities.
• Collaborating with DSTs, Launch Excellence, and Platform Strategy to execute transitions and launch planning.
• Applying an enterprise lens to PSC processes to drive efficiency.
• Creating operational process maps for PSC and coordinating with matrixed partners.
• Participating in Go‑To‑Market and NPS meetings to translate requirements into PSC needs.
• Ensuring efficient PSC processes across intake, case management, coverage and access.
• Supporting the roadmap for the Enterprise Operations Support team to scale and realize efficiencies.
• Collaborating with PSC Program Management and other NPS functions.

Skills

Interpersonal skills

Communication

Analytical skills

Project management

Deadline driven

Proactive problem solving

Education

Bachelor's Degree

Advanced degree preferred

Job description

Job Description Summary

Location: East Hanover, New Jersey. Relocation may be possible and requires necessary approvals.

The Manager, Enterprise Operations Support is responsible for the efficiency and effectiveness of PSC processes and ways of working for an associated PSC function, which includes intake, case management, coverage and access, and others. The role focuses on creation, lifecycle, and optimization of PSC processes through process mapping and best practices. The manager works closely with PSC Program Management and cross‑functional Novartis Patient Support (NPS) functions such as Disease State Teams (DSTs), Platform Strategy, Launch Excellence, Performance Excellence, and Data Analytics.

Key Responsibilities

• Creating and optimizing PSC processes through process mapping and best practices.
• Supporting the operational agenda and priorities for program transitions, new launches, technologies, and capabilities, both short‑term and long‑term.
• Collaborating with DSTs, Launch Excellence, and Platform Strategy to execute program transitions and new launch planning, focusing on operational process mapping and enterprise functional operations.
• Applying an enterprise lens to all operational processes within the PSC to drive efficiency and effectiveness.
• Creating operational process maps for the PSC, leveraging subject‑matter expertise and aligning with matrixed partners for deployment planning and dependencies.
• Participating in Go‑To‑Market and NPS meetings to understand NPS requirements and translating them into PSC operational needs.
• Ensuring efficient and effective PSC processes and ways of working across intake, case management, coverage and access.
• Supporting the process and technology roadmap for the newly created Enterprise Operations Support team to fully realize scale and efficiencies.
• Collaborating with PSC Program Management and other NPS functions such as DSTs, Platform Strategy, Launch Excellence, and Performance Excellence.

Qualifications

• Bachelor’s Degree (advanced degree preferred).
• Three years of pharmaceutical, life sciences consulting and/or pharmaceutical vendor experience.
• Experience working in a pharmaceutical contact center.
• Strong interpersonal, communication, influencing and analytical skills.
• Ability to manage multiple projects and consistently meet deadlines.
• Working knowledge and understanding of patient access and reimbursement services, including prior authorization, appeals, and other payer utilization management mechanisms.
• Knowledge of commercial copay programs, patient assistance programs and foundation support.
• Knowledge of HIPAA, patient privacy and other legal policies applicable to working in a patient support center.
• Excellent at interacting with a diverse group of people, including line managers and matrixed partners.
• Proactive, entrepreneurial approach to recognizing needs, anticipating issues and solving problems.

Desirable Qualifications

• Experience in building, implementing, and launching patient support programs and partnering with specialty pharmacies.

Salary & Benefits

Pay range: $98,300.00 – $174,200.00 per year. Final compensation will depend on factors such as location, experience, skill set, and performance. The total compensation package may include sign‑on bonuses, restricted stock units, discretionary awards and a full range of medical, financial and other benefits, including 401(k) eligibility and paid time off such as vacation, sick leave and parental leave.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and Reasonable Accommodations

We are committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation for any part of the application process or to perform essential functions, please email [e-mail] or call [phone]. Include the job requisition number in your message.