Enterprise Onsite Delivery & Logistics Lead

Revivn; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Revivn is seeking a Service Delivery Representative to join our new Customer Experience team. This role keeps day-to-day pickups moving and owns onsite services from first customer call to final confirmation, including serialization, shredding, server decommissions, and white glove moves.

The position is based on-site at the Brooklyn Navy Yard with Remote Wednesdays. You will scope on-site projects with customers, plan with partners, and drive them to completion.

Qualifications

• 2+ years of experience in logistics, dispatch, field operations, or project coordination.
• Experience running projects with outside vendors or field teams and delivering.
• Comfortable talking with customers directly, including IT, facilities, and security teams at business customers.
• Strong attention to detail; you confirm details before the truck rolls.
• Able to manage many open pickups and projects at once and prioritize well.
• Comfortable working with spreadsheets, logistics or TMS software, and multiple systems.

Responsibilities

• Onsite Services and Project Management: scope, schedule, partner assignment, site requirements, execution, closeout.
• Pickup Coordination: schedule and manage domestic pickups, monitor shipments, and handle exceptions.
• Partner and Vendor Coordination: work with regional logistics partners and vendors, track reliability and cost.
• Data, Reporting, and Process: keep data accurate and report on performance, use AI tools to automate repeatable work.

Skills

Logistics

Dispatch

Field operations

Project coordination

Customer communication

Tools

TMS software

Spreadsheets

Job description

Revivn is seeking a Service Delivery Representative to join our new Customer Experience team. This role keeps day-to-day pickups moving and owns onsite services from first customer call to final confirmation, including serialization, shredding, server decommissions, and white glove moves.

The position is based on-site at the Brooklyn Navy Yard with Remote Wednesdays. You will scope on-site projects with customers, plan with partners, and drive them to completion.