Onsite Project & Logistics Coordinator

Revivn; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Remote Wednesdays

Job summary

Revivn is seeking a Service Delivery Representative to join our Customer Experience team. This role drives on-site services from first call to final confirmation, coordinating with vendors and partners, and traveling domestically to partner sites across the US.

The position is based at our Brooklyn Navy Yard office with Remote Wednesdays. You will own onsite projects end-to-end, schedule pickups, and communicate clearly with customers and the account team.

Qualifications

• 2+ years of experience in logistics, dispatch, field operations, or project coordination.
• Experience running projects with outside vendors or field teams and delivering.
• Comfortable talking with customers directly, including IT, facilities, and security teams at business customers.
• Strong written and verbal communication with clear status updates.

Responsibilities

• Own each onsite project end to end: scope, schedule, partner assignment, site requirements, day-of execution, and closeout.
• Join customer calls to scope the work and confirm locations, device counts, equipment, and timelines.
• Coordinate pickups and manage shipments; monitor exceptions and update customers.
• Track partner performance, cost, and on-time reliability; keep vendor records current.
• Maintain accurate data across logistics platforms and reporting tools; use AI tools to automate repeatable work.

Skills

Logistics experience

Dispatch coordination

Project coordination

Customer communication

Detail orientation

Spreadsheet proficiency

Multi-system navigation

Tools

TMS software

CRM systems

Ticketing tools

Job description

Revivn is seeking a Service Delivery Representative to join our Customer Experience team. This role drives on-site services from first call to final confirmation, coordinating with vendors and partners, and traveling domestically to partner sites across the US.

The position is based at our Brooklyn Navy Yard office with Remote Wednesdays. You will own onsite projects end-to-end, schedule pickups, and communicate clearly with customers and the account team.