Enterprise Observability Architect — OpenTelemetry & AIOps

HTC Global; Grand Rapids (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, and VIs

Paid Time Off

401(k) matching

Job summary

HTC Global Services is seeking an Enterprise Observability Architect to drive an enterprise-wide observability transformation, leading OpenTelemetry adoption and building unified telemetry pipelines across cloud, on-premises, and hybrid environments.

The role requires deep Infra & Operations expertise, enterprise architecture experience, and the ability to collaborate with executive stakeholders to deliver proactive monitoring and AI-driven AIOps initiatives.

Qualifications

• Expert knowledge of OpenTelemetry architecture and instrumentation.
• Experience with Observe, Dynatrace, SolarWinds, Splunk, Datadog.
• Deep understanding of Infrastructure & Operations, cloud platforms, Linux, Windows, Kubernetes/OpenShift, networking, and databases.
• Experience with telemetry data pipelines, APIs, automation, and observability architectures.
• Strong stakeholder engagement and executive communication skills.
• 12–18+ years of IT Infrastructure/Operations experience.
• 5+ years of observability/monitoring architecture experience.

Responsibilities

• Define enterprise observability strategy, standards, and governance.
• Architect and lead OpenTelemetry adoption across infrastructure and applications.
• Design telemetry pipelines for metrics, logs, traces, and events.
• Integrate Observe, Dynatrace, SolarWinds, Snowflake, and other monitoring platforms into a unified observability ecosystem.
• Establish service health, business service monitoring, SLOs, SLIs, and reliability KPIs.
• Drive observability transformation from reactive monitoring to proactive detection and predictive analytics.
• Develop architecture patterns for cloud, on-premises, hybrid, and Kubernetes/OpenShift environments.
• Partner with Infrastructure, Operations, Application, Network, Security, and Platform teams.
• Enable AI/AIOps use cases through telemetry standardization and data engineering practices.
• Lead root cause analysis improvements, incident reduction initiatives, and operational excellence programs.
• Provide technical leadership, roadmaps, governance, and executive‑level recommendations.

Skills

OpenTelemetry

Observability platforms

Infra & Ops

Kubernetes/OpenShift

Cloud platforms

Telemetry data pipelines

Executive communication

SRE

Tools

OpenTelemetry

Dynatrace

SolarWinds

Splunk

Datadog

Job description

HTC Global Services is seeking an Enterprise Observability Architect to drive an enterprise-wide observability transformation, leading OpenTelemetry adoption and building unified telemetry pipelines across cloud, on-premises, and hybrid environments.

The role requires deep Infra & Operations expertise, enterprise architecture experience, and the ability to collaborate with executive stakeholders to deliver proactive monitoring and AI-driven AIOps initiatives.