Infrastructure Observability Lead-Onsite

HTC Global; Grand Rapids (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, and VIs

Paid Time Off

401(k) matching

Job summary

HTC Global Services is seeking an Enterprise Observability Architect to drive an enterprise-wide observability transformation, leading OpenTelemetry adoption and building unified telemetry pipelines across cloud, on-premises, and hybrid environments.

The role requires deep Infra & Operations expertise, enterprise architecture experience, and the ability to collaborate with executive stakeholders to deliver proactive monitoring and AI-driven AIOps initiatives.

Qualifications

• Expert knowledge of OpenTelemetry architecture and instrumentation.
• Experience with Observe, Dynatrace, SolarWinds, Splunk, Datadog.
• Deep understanding of Infrastructure & Operations, cloud platforms, Linux, Windows, Kubernetes/OpenShift, networking, and databases.
• Experience with telemetry data pipelines, APIs, automation, and observability architectures.
• Strong stakeholder engagement and executive communication skills.
• 12–18+ years of IT Infrastructure/Operations experience.
• 5+ years of observability/monitoring architecture experience.

Responsibilities

• Define enterprise observability strategy, standards, and governance.
• Architect and lead OpenTelemetry adoption across infrastructure and applications.
• Design telemetry pipelines for metrics, logs, traces, and events.
• Integrate Observe, Dynatrace, SolarWinds, Snowflake, and other monitoring platforms into a unified observability ecosystem.
• Establish service health, business service monitoring, SLOs, SLIs, and reliability KPIs.
• Drive observability transformation from reactive monitoring to proactive detection and predictive analytics.
• Develop architecture patterns for cloud, on-premises, hybrid, and Kubernetes/OpenShift environments.
• Partner with Infrastructure, Operations, Application, Network, Security, and Platform teams.
• Enable AI/AIOps use cases through telemetry standardization and data engineering practices.
• Lead root cause analysis improvements, incident reduction initiatives, and operational excellence programs.
• Provide technical leadership, roadmaps, governance, and executive‑level recommendations.

Skills

OpenTelemetry

Observability platforms

Infra & Ops

Kubernetes/OpenShift

Cloud platforms

Telemetry data pipelines

Executive communication

SRE

Tools

OpenTelemetry

Dynatrace

SolarWinds

Splunk

Datadog

Job description

Job Description

Job Title: Enterprise Observability Architect – OpenTelemetry & AIOps

Position Overview

Drive enterprise-wide observability transformation by defining architecture strategies, establishing governance standards, and building unified monitoring ecosystems across complex technology environments.

This role offers an opportunity to lead OpenTelemetry adoption, architect telemetry pipelines, integrate enterprise observability platforms, and advance proactive monitoring and AIOps capabilities. The position requires deep Infrastructure & Operations expertise, enterprise architecture experience, and the ability to collaborate with cross‑functional technology teams and executive stakeholders.

What You'll Do / Key Responsibilities

• Define enterprise observability strategy, standards, and governance.
• Architect and lead OpenTelemetry adoption across infrastructure and applications.
• Design telemetry pipelines for metrics, logs, traces, and events.
• Integrate Observe, Dynatrace, SolarWinds, Snowflake, and other monitoring platforms into a unified observability ecosystem.
• Establish service health, business service monitoring, SLOs, SLIs, and reliability KPIs.
• Drive observability transformation from reactive monitoring to proactive detection and predictive analytics.
• Develop architecture patterns for cloud, on-premises, hybrid, and Kubernetes/OpenShift environments.
• Partner with Infrastructure, Operations, Application, Network, Security, and Platform teams.
• Enable AI/AIOps use cases through telemetry standardization and data engineering practices.
• Lead root cause analysis improvements, incident reduction initiatives, and operational excellence programs.
• Provide technical leadership, roadmaps, governance, and executive‑level recommendations.

Required Qualifications

• Expert knowledge of OpenTelemetry architecture and instrumentation.
• Strong experience with Observe, Dynatrace, SolarWinds, Splunk, Datadog, or similar observability platforms.
• Deep understanding of Infrastructure & Operations, cloud platforms, Linux, Windows, Kubernetes/OpenShift, networking, and databases.
• Experience with telemetry data pipelines, APIs, automation, and observability architectures.
• Strong stakeholder engagement and executive communication skills.
• 12–18+ years of overall IT Infrastructure/Operations experience.
• 5+ years of observability/monitoring architecture experience.

Preferred Qualifications

• Experience working in enterprise‑scale environments.
• Fortune 500 enterprise experience preferred.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include the following:

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• a variety of other perks

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#EnterpriseObservability #ObservabilityArchitect #OpenTelemetry #OTel #AIOps #Dynatrace #SolarWinds #Splunk #Datadog #Kubernetes #OpenShift #CloudArchitecture #MonitoringTools #Telemetry #InfrastructureArchitecture #ITOperations #SRE #SiteReliabilityEngineering #ObservabilityEngineering #EnterpriseArchitecture #CloudMonitoring #PerformanceMonitoring #RootCauseAnalysis #DevOps #TechnicalLeadership