Enterprise Loyalty & Rewards Programs Manager

Jobtailor; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Office in NYC

Job summary

Jobtailor seeks an experienced Account/Program Manager to own post-sale relationships for a portfolio of loyalty and rewards partners. You will translate signed deals into concrete programs, define earn structures, catalogs, funding models, and success metrics.

As a project manager, you will build plans, drive timelines, resolve blockers, and serve as the primary contact for partner teams, coordinating across Product, Engineering, BD, Compliance, and Marketing.

Qualifications

• 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management, ideally in sports, fintech, payments, or loyalty.
• Proven track record delivering complex, multi-stakeholder programs to deadlines.
• Exceptional attention to detail and strong written/verbal communication.
• Ability to build relationships with partner teams.
• Comfort with ambiguity and without a playbook; strong commercial instincts.
• Fluency with CRM, project tracking, and spreadsheet tools.
• Experience with loyalty, rewards, or card-linked offers is a plus.
• Eligible to work in United States; hybrid NYC office 3 days/week.
• Four-year university degree requested in application form.

Responsibilities

• Own the post-sale relationship for loyalty and rewards partners from kickoff through growth.
• Translate signed deals into programs covering earn structures, catalogs, funding models, and success metrics.
• Run launches as project manager: build plans, drive timelines, resolve blockers, and track stakeholder deliverables.
• Serve as the single point of contact for partner teams.
• Coordinate internally across Product, Engineering, BD, Compliance, and Marketing.
• Lead recurring business reviews, report program performance, surface spend-lift and insights, and recommend improvements.
• Surface account expansion opportunities and provide BD with supporting context.
• Maintain account documentation, launch trackers, and internal reporting.
• Bring partner feedback into Rain and advocate for roadmap changes.
• Manage a portfolio of roughly five enterprise programs, with room to grow to ten.

Skills

Account Management

Program Management

Project Management

Communication Skills

Data Analysis

Education

Four-year university degree

Tools

CRM Tools

Spreadsheet Tools

Job description

Jobtailor seeks an experienced Account/Program Manager to own post-sale relationships for a portfolio of loyalty and rewards partners. You will translate signed deals into concrete programs, define earn structures, catalogs, funding models, and success metrics.

As a project manager, you will build plans, drive timelines, resolve blockers, and serve as the primary contact for partner teams, coordinating across Product, Engineering, BD, Compliance, and Marketing.