Account Manager – Loyalty & Rewards

Jobtailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Office in NYC

Job summary

Jobtailor seeks an experienced Account/Program Manager to own post-sale relationships for a portfolio of loyalty and rewards partners. You will translate signed deals into concrete programs, define earn structures, catalogs, funding models, and success metrics.

As a project manager, you will build plans, drive timelines, resolve blockers, and serve as the primary contact for partner teams, coordinating across Product, Engineering, BD, Compliance, and Marketing.

Qualifications

• 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management, ideally in sports, fintech, payments, or loyalty.
• Proven track record delivering complex, multi-stakeholder programs to deadlines.
• Exceptional attention to detail and strong written/verbal communication.
• Ability to build relationships with partner teams.
• Comfort with ambiguity and without a playbook; strong commercial instincts.
• Fluency with CRM, project tracking, and spreadsheet tools.
• Experience with loyalty, rewards, or card-linked offers is a plus.
• Eligible to work in United States; hybrid NYC office 3 days/week.
• Four-year university degree requested in application form.

Responsibilities

• Own the post-sale relationship for loyalty and rewards partners from kickoff through growth.
• Translate signed deals into programs covering earn structures, catalogs, funding models, and success metrics.
• Run launches as project manager: build plans, drive timelines, resolve blockers, and track stakeholder deliverables.
• Serve as the single point of contact for partner teams.
• Coordinate internally across Product, Engineering, BD, Compliance, and Marketing.
• Lead recurring business reviews, report program performance, surface spend-lift and insights, and recommend improvements.
• Surface account expansion opportunities and provide BD with supporting context.
• Maintain account documentation, launch trackers, and internal reporting.
• Bring partner feedback into Rain and advocate for roadmap changes.
• Manage a portfolio of roughly five enterprise programs, with room to grow to ten.

Skills

Account Management

Program Management

Project Management

Communication Skills

Data Analysis

Education

Four-year university degree

Tools

CRM Tools

Spreadsheet Tools

Job description

• Own the post-sale relationship for a portfolio of loyalty and rewards partners from kickoff through launch and ongoing growth
• Translate signed deals into concrete programs covering earn structures, redemption catalogs, offer strategy, funding models, and success metrics
• Run launches as project manager: build plans, drive timelines, resolve blockers, and track stakeholder deliverables
• Serve as the single point of contact for partner teams
• Coordinate internally across Product, Engineering, BD, Compliance, and Marketing
• Lead recurring business reviews, report program performance, surface spend-lift and engagement insights, and recommend improvements
• Surface account expansion opportunities and provide BD with supporting context
• Maintain account documentation, launch trackers, and internal reporting
• Bring partner feedback into Rain and advocate for roadmap changes
• Manage a portfolio of roughly five enterprise programs, with room to grow to ten

Requirements

• 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management, ideally in sports, fintech, payments, or loyalty
• Track record of managing complex, multi-stakeholder programs to a deadline with ownership of outcomes
• Exceptional attention to detail
• Outstanding written and verbal communication
• Ability to build relationships with partner teams
• Comfort operating with ambiguity and without a playbook
• Strong commercial instincts and understanding of measurable partner value
• Fluency with CRM, project tracking, and spreadsheet tools
• Comfort using data to answer questions
• Direct experience with loyalty, rewards, card-linked offers, or experiential/fan engagement programs is nice to have
• Understanding of card payments economics, including interchange, merchant funding, and program P&L is nice to have
• Experience with fintechs, neobanks, issuers, or card program managers is nice to have
• Experience coordinating with brand, entertainment, or merchant partners is nice to have
• Familiarity with stablecoins, crypto, or digital assets is nice to have
• Ability to work in a hybrid role and come into a NYC office 3 days a week
• Legally authorized to work in the United States for any employer without restrictions
• Four-year university graduation is requested in the application form

Core Competencies

Demonstrates expertise in Account Management and Program Management, with a strong focus on managing complex, multi-stakeholder programs and driving measurable partner value. Proficient in project management, communication, and relationship building within the loyalty and rewards sector.

Highest-signal resume keywords

• Account Management
• Program Management
• Project Management
• Communication Skills
• Data Analysis

Hard Skills

• Program Management
• Project Management
• Data Analysis
• Loyalty Programs
• Rewards Programs
• Card-Linked Offers
• Partner Management
• CRM Tools
• Spreadsheet Tools
• Understanding of Card Payments Economics

Soft Skills

• Attention to Detail
• Relationship Building
• Comfort with Ambiguity
• Commercial Instincts
• Verbal Communication

Industry Keywords

• Fintech
• Payments
• Loyalty
• Customer Success
• Enterprise Programs
• Stakeholder Management
• Hybrid Work
• Digital Assets
• Neobanks
• Merchant Funding