Enterprise IT Support Specialist: M365 & Device Lifecycle

Veloxis Pharmaceuticals, Inc.; North Carolina; On-site; USD 70,000 - 85,000; Full time

Job summary

Veloxis Pharmaceuticals, Inc. in Cary, NC is seeking an IT Support Specialist to deliver Tier 1–2 technical support across laptops, mobile devices, and enterprise apps. You will manage user provisioning, access controls, and participate in IT transformation initiatives.

The role requires strong knowledge of Microsoft 365, endpoint management, and good communication skills to assist end users and coordinate with IT stakeholders. On-site work is expected in a dynamic, diverse environment.

Qualifications

• 4+ years of IT support or service delivery experience.
• Experience supporting enterprise environments and migrations.
• Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools.
• Relevant certifications (e.g., Microsoft, Azure, Intune) preferred.
• ITIL Foundation skills preferred.
• Experience working with users outside the US preferred.

Responsibilities

• Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications.
• Triage, troubleshoot, and resolve authentication, access, and device-related issues.
• Investigate Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions.
• Coordinate and fulfill access requests for enterprise systems.
• Assist with onboarding, offboarding, updates, and migrations of user accounts.
• Draft and send targeted communications to employees regarding IT changes and policies.

Skills

IT support experience

End-user support

Incident resolution

Provisioning & access management

M365 administration

Education

Bachelor's degree preferred

Tools

Microsoft 365

Intune

Azure

Email systems

Endpoint management

Job description

Veloxis Pharmaceuticals, Inc. in Cary, NC is seeking an IT Support Specialist to deliver Tier 1–2 technical support across laptops, mobile devices, and enterprise apps. You will manage user provisioning, access controls, and participate in IT transformation initiatives.

The role requires strong knowledge of Microsoft 365, endpoint management, and good communication skills to assist end users and coordinate with IT stakeholders. On-site work is expected in a dynamic, diverse environment.